KENTORA BURDEN
Vicksburg,MS
Summary
Highly experienced Customer Service professional. Able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while giving the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable learning all new skills and company procedures. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
WALMART
01.2017 - 05.2025
- Customer Service - Returning of all merchandise to their original position - accepting returns or exchanging of merchandise - cash handling - electronics sales
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction.
Customer Service Representative
CONNEXIONS
01.2013 - 01.2017
- Customer Service- Answered phones and assisted customers with filing insurance claims for Blue Cross Blue Shield, also assisted with signing up new members for health care plans - following order of business for day to day plans - team communications
Production Worker
TYSON
01.2013 - 01.2017
- Machine operation - maintaining production flow and maintaining a safe work environment - adhering to all of work plants policies and procedures - customer service
Secretary/Tax Preparer
AKG TAX SERVICES
01.2012 - 01.2015
- Customer Service, Filing and data process for all old and new customers, assisted with filing of clients personal records - assisted with filing of state taxes for individuals - multi-line phone answering routing of calls to correct individuals
Education
Associate of Applied Science -
HINDS CC
755 MS-27 Vicksburg, MS 3918001.2010
Skills
- Proficient in Microsoft Office Suite
- Typing speed of 40 WPM
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
WALMART
01.2017 - 05.2025
Customer Service Representative
CONNEXIONS
01.2013 - 01.2017
Production Worker
TYSON
01.2013 - 01.2017
Secretary/Tax Preparer
AKG TAX SERVICES
01.2012 - 01.2015
Associate of Applied Science -
HINDS CC
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