Kenya Laury
Jackson
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Patient Care Technician
Merit Health Central
01.2025 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Collected blood samples through venipuncture and capillary methods, ensuring patient comfort and safety.
- Conduct EKG tests independently to assess cardiac function.
Child Support Specialist
Young Williams PC
03.2021 - 11.2024
- Provided guidance to clients on rights, responsibilities, and available resources for enforcement.
- Resolved complex child support issues with clear communication, strong negotiation skills, and a deep understanding of relevant laws and regulations.
- Collaborated with legal professionals to resolve disputes and enforce payment agreements.
- Reviewed case files regularly to identify inconsistencies and recommend corrective actions.
Customer Service Representative
Support Service Group
05.2020 - 03.2021
- Assisted in implementing new CRM software to streamline operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Province High School
Jackson, MSSkills
- Customer service
- Active listening
- Data entry
- Multitasking
- Case analysis
- Call center experience
Timeline
Patient Care Technician
Merit Health Central
01.2025 - Current
Child Support Specialist
Young Williams PC
03.2021 - 11.2024
Customer Service Representative
Support Service Group
05.2020 - 03.2021
High School Diploma -
Province High School
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