Kenyatta Phipps
Natchez
Summary
Dynamic professional with a diverse background, including a pivotal role at Help At Home Health Care, where I enhanced patient wellbeing and independence. Skilled in personal hygiene assistance and behavioral management, I excel in providing emotional support and dementia care. Proven track record of improving safety and reducing contraband as a Correctional Officer, demonstrating exceptional emotional intelligence and crisis management abilities.
Overview
10
10
years of professional experience
Work History
PCA
Help At Home Health Care
03.2017 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
Correctional Officer
Louisiana State Penitentiary
01.2024 - 12.2024
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Conducted routine and emergency head counts.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
Administrative Assistant
Natchez Adams School District
09.2016 - 01.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Sales Representative
Affordable Home Furnishing
05.2015 - 09.2016
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Associate of Applied Science - Health Care Data Technology
Copiah-Lincoln Community College
Natchez, MS12-2010
Skills
- Personal hygiene assistance
- Behavioral management
- Emotional support
- Dementia care
Timeline
Correctional Officer
Louisiana State Penitentiary
01.2024 - 12.2024
PCA
Help At Home Health Care
03.2017 - Current
Administrative Assistant
Natchez Adams School District
09.2016 - 01.2024
Sales Representative
Affordable Home Furnishing
05.2015 - 09.2016
Associate of Applied Science - Health Care Data Technology
Copiah-Lincoln Community College
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