KEOSHA STEEL
Southaven,MS
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Business Industry. Solid team player with outgoing, positive demeanor and proven skills in establishing and maintaining relationships with clients and staff members. Dependable customer satisfaction and contribution to company success as well as specializing in quality and speed. Articulate, energetic and results-oriented with honest passion for developing relationships, partnerships and businesses.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Dunkin' Brands
02.2022 - 05.2023
- Supervised 15+ staff members to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit, debit and returned proper change for cash transactions.
- Interview, hired, and trained staff associates with company policies and procedures.
- Provide weekly work schedules to employees as well as accommodations and vacation requests.
- Trained and managed more 20 new employees on proper protocols, business expectations and customer service standards.
Billing Representative
DCARE HOME HEALTH
03.2012 - 11.2016
- Contacted more than 30+ clients daily with past due accounts to formulate payment plans and discuss restructuring options.
- Assisted with billing inquiries and providing timely responses.
- Provided excellent customer service, developing and maintaining relationships with clients.
- Reviewed customer accounts to manage accuracy of payments.
- Submitted monthly billing reports to management for overview.
Inventory Receiver
AMAZON WAREHOUSE
10.2011 - 09.2015
- Gathering items for shipping, Print labels and repackage items
- Receiving returned items and issuing them to correct department
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Conducted 30% of counts and audits of inventories to identify and resolve discrepancies in records.
- Properly labeled and stored goods in safe area to provide identification and avoid losses.
Customer Service Representative Intern
TARGET
01.2015 - 06.2015
- Greet guest upon arrival, Provide excellent high energy customer service
- Assist guest with locations, requests and resolving issues
- Perform inventory checks and stocking departments
- Monitoring team member productivity and providing feedback.
- Resolved customer inquiries and complaints quickly
Education
Associate of Arts - Sociology
Olive Harvey College
Chicago, IL08.2012
Cosmetology License - Cosmetology
Capri Beauty College
03.2011
High School Diploma -
Bowen Campus High School
05.2008
Skills
- Work Planning and Prioritizing
- Employee Scheduling, Interviews and Payroll
- Team-Building Exercises
- Inventory Control
- Product and Service Sales
- Client Development
- Conducting Orientation and Training Classes and Schedules
Timeline
Assistant Store Manager
Dunkin' Brands
02.2022 - 05.2023
Customer Service Representative Intern
TARGET
01.2015 - 06.2015
Billing Representative
DCARE HOME HEALTH
03.2012 - 11.2016
Inventory Receiver
AMAZON WAREHOUSE
10.2011 - 09.2015
Associate of Arts - Sociology
Olive Harvey College
Cosmetology License - Cosmetology
Capri Beauty College
High School Diploma -
Bowen Campus High School
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