Summary
Overview
Work History
Education
Skills
Timeline
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Kerra Burch

McHenry

Summary

Detail-oriented professional with strong analytical, communication, and teamwork skills. Proven ability to adapt quickly to new environments. Committed to contributing to team success and enhancing professional skills with a positive attitude towards continuous learning and growth. Recognized for providing effective administrative support, ensuring smooth office operations through meticulous organization and clear communication. Demonstrated ability to collaborate with team members, adapt to evolving needs, and excel in recordkeeping and time management.

Overview

4
4
years of professional experience

Work History

Office Assistant

Goldin Metals
02.2024 - 05.2025
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
  • Input data into spreadsheets and databases.
  • Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
  • Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
  • Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
  • Improved data accuracy, entering and updating records in database with keen eye for detail.
  • Supported financial operations, writing invoices and payments, contributing to timely and accurate financial reporting.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Pay per hour: $17.00

Team Leader Manager

Tractor Supply Co.
05.2023 - 02.2024
  • Provided clear direction to team members while fostering collaboration among staff.
  • Developed team members' skills through coaching, feedback, and mentoring initiatives.
  • Analyzed data from customer surveys to improve customer service experience quality.
  • Encouraged creativity among the team while maintaining focus on achieving overall business objectives.
  • Maintained strong relationships with team members to ensure team success.
  • Provided guidance and direction to team members to achieve project goals.
  • Coached and led a team of varying levels of experience to meet sales and service goals.
  • Led and directed team members on effective methods, operations, and procedures.
  • Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Pay per hour: $15.60

Team Member

Tractor Supply Co.
08.2021 - 05.2023
  • Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
  • Communicated effectively with customers, supervisors, and team members.
  • Performed opening and closing duties, including store cleaning and restocking.
  • Arrived on time for shifts and adhered to company dress code guidelines.
  • Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers.
  • Greeted customers and answered questions regarding products and promotions.
  • Assisted new employees during training sessions.
  • Built relationships with customers through providing accurate information on products or services offered.
  • Assisted customers with product inquiries, orders, returns, refunds, and other service requests.
  • Trained new team members on company policies and procedures.
  • Demonstrated excellent organizational and problem-solving skills while managing multiple tasks simultaneously.
  • Counted money in cash drawers and communicated correct amounts to supervisors for reports.
  • Notified supervisors of item shortages to replenish inventory.
  • Utilized effective time management techniques to prioritize tasks and meet deadlines efficiently.
  • Maintained a high level of accuracy when entering data into the system.
  • Participated in team meetings to discuss progress, identify areas of improvement, and brainstorm ideas for new projects or initiatives.
  • Canceled orders based on customer requests, inventory, or delivery problems.
  • Revised and developed business plans to emphasize product line, pricing, and inventory factors.
  • Pay per hour: $12.50

Team Member

Altitude Trampoline Park
06.2021 - 08.2021
  • Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
  • Communicated effectively with customers, supervisors, and team members.
  • Performed opening and closing duties, including store cleaning and restocking.
  • Pay per hour: $9.75

Spa Consultant

Planet Beach Spa
12.2020 - 05.2021
  • Maintained cleanliness of treatment rooms and equipment according to company standards.
  • Ensured adherence to all safety protocols throughout the facility.
  • Implemented strategies that drive sales growth while maintaining profitability goals.
  • Organized promotional materials for display at the front desk area.
  • Monitored supplies levels to ensure adequate availability for treatments.
  • Assisted with training new employees in the use of products, equipment, and procedures.
  • Created marketing campaigns to promote spa services and attract new customers.
  • Managed customer inquiries via phone or email in a timely manner.
  • Performed administrative duties such as scheduling appointments, taking payments, updating records, and managing stock inventory.
  • Developed and implemented records management program for filing, protection, and retrieval of records, complying with program.
  • Prepared manuals and train workers in use of new forms, reports, procedures, and equipment, according to organizational policy.
  • Pay per hour: $10.50

Education

High School Diploma -

Harrison Central High School
Gulfport, MS
05.2021

Skills

  • Conflict Resolution
  • Attention to Detail
  • Product Knowledge
  • Team Building
  • Task Prioritization
  • Time Management
  • Goal Setting
  • Delegation Skills
  • Staff Management
  • Customer Service
  • Effective Communication
  • Continuous Learning
  • Active Listening
  • Organizational Skills
  • Decision Making
  • Creative Thinking
  • Performance Management
  • Succession Planning
  • Employee Development
  • Customer service
  • Time management
  • Data entry
  • File organization
  • Verbal communication
  • Dedicated team player
  • Organizing and categorizing
  • Administrative support
  • Office administration
  • Prioritizing work
  • Mail handling
  • Excel spreadsheets
  • Professional and mature
  • Scheduling
  • Documentation and reporting
  • Relationship building
  • Office supplies management
  • Mail sorting and distribution
  • Valid Driver's license

Timeline

Office Assistant

Goldin Metals
02.2024 - 05.2025

Team Leader Manager

Tractor Supply Co.
05.2023 - 02.2024

Team Member

Tractor Supply Co.
08.2021 - 05.2023

Team Member

Altitude Trampoline Park
06.2021 - 08.2021

Spa Consultant

Planet Beach Spa
12.2020 - 05.2021

High School Diploma -

Harrison Central High School

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Kerra Burch