Kerry Arkwright
Saucier
Summary
- Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success.
- Experienced professional with strong leadership and relationship-building skills.
Overview
28
28
years of professional experience
Work History
Supervisor
Island View Casino Resort
03.2019 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Recruited, interviewed and hired individuals which would add value to the team while bringing a wealth of experience.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored security and handled incidents in a calm and professional manner.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Conducted store inventories daily and once per quarter for four venues.
Assistant Teacher
North Bay Elementary
08.2012 - 03.2016
- Developed and taught lessons on relevant children's book, poems, movies, and themes to promote student interest.
- Organized grade records to increase reference speed.
- Met with parents to resolve conflicting educational priorities and issues.
- Worked to design lesson plans and coordinate activities for classes.
- Provided one-on-one support for childern with learning difficulties.
Vault Teller/ CSR
Hancock Bank
01.2001 - 11.2005
- Handled customer inquiries and suggestions courteously and professionally.
- Coordinated daily cash reconciliation in high-volume location.
- Sold cashier checks, traveler's checks and money orders.
- Organized, stocked and maintained the teller window area.
- Trained new tellers in the processes and procedures for financial institutions, answering questions and providing guidance.
Assistant Store Manager
Carters For Kids
10.1995 - 07.2001
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Completed all daily task and special assignments with an efficient and quality-driven approach.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained an exceptionally clean, customer-friendly and well-run department.
- Conducted store inventories once per quarter.
- Coached the team on effective upselling and cross-selling methods.
- Hired and trained new employees on proper protocols and customer service standards.
Education
High School Diploma -
Harrison Central High School
Gulfport, MS1995
Skills
- Staff Training
- Customer Service
- Service Quality
- Problem Solving/ decision-making
- Stocking and Replenishing
- Prioritization
- Leadership Skills
- Adaptability
- Organization
- Positive Attitude
- Hard Worker
Timeline
Supervisor
Island View Casino Resort
03.2019 - Current
Assistant Teacher
North Bay Elementary
08.2012 - 03.2016
Vault Teller/ CSR
Hancock Bank
01.2001 - 11.2005
Assistant Store Manager
Carters For Kids
10.1995 - 07.2001
High School Diploma -
Harrison Central High School
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