Kerry Niter

Supervisor

United Parcel Service, UPS

01.2009 - Current

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Monitored workflow to improve employee time management and increase productivity.
Evaluated employee performance and coached and trained to improve weak areas.
Achieved results by working with staff to meet established targets.
Maintained compliance with company policies, objectives, and communication goals.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Conducted routine inspections to check quality and compliance with established specifications.
Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Boosted team performance by developing customer service training materials and conducting service training.
Developed and implemented customer service policies to enhance satisfaction.
Solicited customer feedback to identify and improve on areas of weakness.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Evaluated staff performance and provided coaching to address inefficiencies.
Educated staff on organizational mission and goals to help employees achieve success.
Frequently inspected production area to verify proper equipment operation.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Evaluated customer needs and feedback to drive product and service improvements.
Conducted regular reviews of operations and identified areas for improvement.
Generated reports detailing findings and recommendations.
Collected, arranged, and input information into database system.
Helped meet changing demands by recommending improvements to business systems or procedures.
Developed effective improvement plans in alignment with goals and specifications.
Created and managed project plans, timelines and budgets.
Gathered, organized and input information into digital database.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Developed and updated tracking spreadsheets for process monitoring and reporting.
Devised and implemented processes and procedures to streamline operations.
Maintained database systems to track and analyze operational data.
Observed packing operations to verify conformance to specifications.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Supported creation of detailed, technical financial models to value potential acquisition targets.

Summary

Overview

Work History

Supervisor

Education

Bachelor of Science - Business Management

Skills

Timeline

Supervisor

Bachelor of Science - Business Management

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