Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kersondra Hoetger

Picayune

Summary

Dynamic customer service professional with extensive experience at Loves Travel Center, excelling in cash handling and relationship building. Proven track record of enhancing customer satisfaction and reducing errors through meticulous attention to detail. Strong leadership skills foster team efficiency and drive sales success in fast-paced environments.

Overview

26
26
years of professional experience

Work History

Travel Stop Clerk

Loves Travel Center Store 860
05.2024 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Cashier

Dollar General Store
09.2020 - 05.2024
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Bakery Worker and Sales

Serious Bread Bakery
04.2011 - 03.2014
  • Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
  • Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Strengthened customer loyalty by promptly addressing any concerns or complaints and taking corrective action as needed.

Manager on Duty, Slot Attendant

Hollywood Casino Gulf Coast
03.1999 - 11.2007
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
  • Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
  • Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
  • Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
  • Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
  • Evaluated employee performance fairly during annual reviews using measurable criteria based on job responsibilities.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Education

Associate of Applied Science -

Pearl River Community College
Poplarville, MS
05-1988

High School Diploma -

Picayune Memorial High School
Picayune, MS
05-1984

Skills

  • Telephone etiquette
  • Customer satisfaction
  • Cash handling
  • Cash management
  • Relationship building
  • Point of sale operation
  • Sales expertise

Timeline

Travel Stop Clerk

Loves Travel Center Store 860
05.2024 - Current

Cashier

Dollar General Store
09.2020 - 05.2024

Bakery Worker and Sales

Serious Bread Bakery
04.2011 - 03.2014

Manager on Duty, Slot Attendant

Hollywood Casino Gulf Coast
03.1999 - 11.2007

Associate of Applied Science -

Pearl River Community College

High School Diploma -

Picayune Memorial High School

Similar Profiles

CREATE PROFILE
Kersondra Hoetger