Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kesha Daye

West Point

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Arise
04.2020 - 09.2020
  • Provided helpful and empathetic support to customers in stressful situations.
  • Answered inbound calls. Responding to customer inquiries regarding roadside assistance needs.
  • Obtained details about the customer's locations, vehicle, and the nature of the problem.
  • Dispatched towing, tire changes, battery jump-starts, or other roadside services.
  • Informed customers about the status of their service request.
  • Assessed and the situation and provided guidance to customers on how to handle minor issues or guide them through the dispatch process.
  • Documented call details, customer information, and dispatch information.


Office Worker/Bakery Clerk

ARAMARK, Higher Education
04.2011 - 05.2019
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Maintained digital and physical files for projects, business records and customer accounts.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Input data into spreadsheets and databases.
  • Utilized office management software to record and track customer information.
  • Compiled and analyzed data to produce reports.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.

Library Assistant

Bryan Public Library
02.2016 - 05.2016
  • Placed books on proper shelves when returned to circulation.
  • Gained strong understanding of various methods for cataloging books and other materials.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Answered patron questions in-person or by phone regarding library services and resources.
  • Collected and processed fines on overdue library materials.

Banquet Captain

ARAMARK, Higher Education
04.2007 - 09.2008
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Liaised with venue management to monitor logistics and timelines.
  • Inspected dishes and utensils for cleanliness.
  • Processed customer payments to accurately record transactions.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Served meals to customers according to established guidelines.
  • Replenished condiments and other supplies at tables and service bars.
  • Maintained clean and safe work environment.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Assisted customers in selecting menu items, answering questions and providing general information.

Hostess/Salad Bar Attendant

Ruby Tuesday
10.2005 - 08.2007
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Input orders accurately into POS terminal, split bills and accepted payments.

Retention Agent

Client Logic
02.2005 - 08.2005
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Desk Assistant

Mississippi State Univeristy
08.2003 - 05.2004
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.


Education

No Degree - Undeclared

Mississippi State University
Starkville, MS

Associate of Applied Science -

East Mississippi Community College
Scooba, MS

Skills

  • Clerical support
  • Data entry
  • Decision-making
  • Multitasking and organization
  • Computer proficiency
  • Positive and professional
  • Task prioritization
  • Multi-line phone talent
  • Problem-solving
  • Microsoft Office Suite
  • Time management
  • Customer service

Timeline

Customer Service Representative

Arise
04.2020 - 09.2020

Library Assistant

Bryan Public Library
02.2016 - 05.2016

Office Worker/Bakery Clerk

ARAMARK, Higher Education
04.2011 - 05.2019

Banquet Captain

ARAMARK, Higher Education
04.2007 - 09.2008

Hostess/Salad Bar Attendant

Ruby Tuesday
10.2005 - 08.2007

Retention Agent

Client Logic
02.2005 - 08.2005

Desk Assistant

Mississippi State Univeristy
08.2003 - 05.2004

No Degree - Undeclared

Mississippi State University

Associate of Applied Science -

East Mississippi Community College

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Kesha Daye