Summary
Overview
Work History
Education
Skills
Timeline
Generic

Khari Bowman

Starkville,MS

Summary

Attention to detail, also has patient with customers and building rapport to gain understanding of what their needs are. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

5
5
years of professional experience

Work History

Technical Support Representative

Concentrix
02.2023 - 10.2025
  • Resolved technical issues for customers via phone, email, and chat support.
  • Diagnosed hardware and software problems using troubleshooting tools and techniques.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.'

Technical Specialist

Alorica
03.2021 - 11.2022
  • Provided technical support for software applications, ensuring efficient operation and user satisfaction.
  • Developed training materials and conducted workshops to enhance team knowledge on new technologies.
  • Completed troubleshooting and diagnostics on company resources.

Education

Associate of Arts - Human Resources Management

Grantham University
Lenexa, KS
04-2021

Skills

  • Technical troubleshooting
  • Technical support
  • Product troubleshooting
  • Remote support
  • Issue troubleshooting
  • Microsoft outlook
  • Software installation
  • Technical issues analysis
  • Software diagnosis
  • Windows 10
  • Technical documents comprehension
  • Mac systems
  • Microsoft office specialist (MOS) expert
  • Remote technical support
  • Troubleshooting network issues
  • Hardware and software repair

Timeline

Technical Support Representative

Concentrix
02.2023 - 10.2025

Technical Specialist

Alorica
03.2021 - 11.2022

Associate of Arts - Human Resources Management

Grantham University
Khari Bowman