Khari Bowman
Starkville,MS
Summary
Attention to detail, also has patient with customers and building rapport to gain understanding of what their needs are. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
5
5
years of professional experience
Work History
Technical Support Representative
Concentrix
02.2023 - 10.2025
- Resolved technical issues for customers via phone, email, and chat support.
- Diagnosed hardware and software problems using troubleshooting tools and techniques.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Technical Specialist
Alorica
03.2021 - 11.2022
- Provided technical support for software applications, ensuring efficient operation and user satisfaction.
- Developed training materials and conducted workshops to enhance team knowledge on new technologies.
- Completed troubleshooting and diagnostics on company resources.
Education
Associate of Arts - Human Resources Management
Grantham University
Lenexa, KS04-2021
Skills
- Technical troubleshooting
- Technical support
- Product troubleshooting
- Remote support
- Issue troubleshooting
- Microsoft outlook
- Software installation
- Technical issues analysis
- Software diagnosis
- Windows 10
- Technical documents comprehension
- Mac systems
- Microsoft office specialist (MOS) expert
- Remote technical support
- Troubleshooting network issues
- Hardware and software repair
Timeline
Technical Support Representative
Concentrix
02.2023 - 10.2025
Technical Specialist
Alorica
03.2021 - 11.2022
Associate of Arts - Human Resources Management
Grantham University