Kia Porter
Clarksdale
Summary
Knowledgeable Certified Medical Assistant with solid foundation in patient care and support. Proven ability to assist in various medical procedures and enhance patient comfort. Demonstrated efficiency in managing patient records and collaborating with healthcare teams.
Overview
11
11
years of professional experience
Work History
Certified Nursing Assistant
Greenbough Health and Rehabilitation Center
01.2023 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Medical Assistant
Northwest Regional Clinic
10.2020 - 12.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Prepared lab specimens for diagnostic evaluation.
Customer Service Representative
Clarksdale Public Utilities
05.2016 - 10.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
Assistant Store Manager
Cash Depot Inc.
10.2013 - 12.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
High School Diploma -
Clarkdale High Scool
Clarksdale, MSNo Degree - Certified Nursing Assistant
Coahoma Community College
Clarksdale, MS12-2022
Medical Assistant
Concorde Career College
Memphis, TN05-2017
Skills
- Direct patient care
- Reliable team player
- HIPAA compliance
- CNA certification
- Vital signs
- Infection control procedures
- Wound care specialist
- Specimen collection
- Patient relationship building
- Companionship and emotional support
- Collecting vital signs
Timeline
Certified Nursing Assistant
Greenbough Health and Rehabilitation Center
01.2023 - Current
Medical Assistant
Northwest Regional Clinic
10.2020 - 12.2023
Customer Service Representative
Clarksdale Public Utilities
05.2016 - 10.2019
Assistant Store Manager
Cash Depot Inc.
10.2013 - 12.2015
High School Diploma -
Clarkdale High Scool
No Degree - Certified Nursing Assistant
Coahoma Community College
Medical Assistant
Concorde Career College
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