Kiana Ware
Greenwood
Summary
Results-driven sales and operations leader with 7+ years of progressive experience in telecommunications, business development, customer success, and team leadership. Proven track record of driving revenue growth, improving operational performance, increasing customer retention, and developing high-performing teams. Skilled in consultative sales, strategic planning, cross-functional leadership, and data-driven decision-making. Recognized for building strong customer relationships, coaching top-performing teams, and consistently exceeding organizational goals in fast-paced, performance-driven environments.
Overview
7
7
years of professional experience
Work History
Representative 2, Retail Sales Consultant
Xfinity Comcast
- Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
- Providing outstanding customer service with all customer interactions.
- Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence.
- Helping customers interpret and clarify their account statements and pay their bills in the store.
- Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
Associate Director, ISM
AT&T
2024.04 - 2026.02
- Directed cross-functional teams in the execution of strategic operational initiatives.
- Increased team productivity through performance coaching, process improvements, and accountability.
- Drove business growth by implementing operational strategies aligned with company objectives.
- Improved employee engagement and retention through leadership development and mentoring.
- Reduced customer churn by enhancing service quality and strengthening customer relationships.
- Collaborated with key stakeholders to improve operational efficiency and support organizational goals.
- Leveraged data and performance metrics to guide business decisions and improve outcomes.
- Fostered a culture of collaboration, accountability, and continuous improvement.
Field Sales Representative
AT&T
2020.11 - 2024.03
- Consistently exceeded commission-based sales goals through consultative selling and customer-focused solutions.
- Developed and executed territory growth strategies that increased market penetration and sales performance.
- Built long-term customer relationships through exceptional service and personalized recommendations.
- Identified upselling and cross-selling opportunities that increased customer value and revenue.
- Maintained a strong understanding of product offerings to deliver tailored solutions for customers.
- Contributed to customer satisfaction and retention by resolving concerns promptly and professionally.
Retail Sales Consultant
AT&T
2019.02 - 2020.11
- Delivered consultative sales experiences by assessing customer needs and recommending tailored products and services.
- Consistently met and exceeded sales and customer satisfaction objectives.
- Managed inventory, merchandising, and daily operational responsibilities to support store performance.
- Maintained accurate sales documentation and supported pipeline management activities.
- Adapted quickly to changing business priorities while providing exceptional customer service in a fast-paced retail environment.
Education
Associate of Arts - Marketing
Mississippi Delta Community College
Moorhead, MS2020-01
High School Diploma - undefined
King's Fork High School
Suffolk, VA2014-01
Skills
- Sales Leadership & Team Development
- Revenue Growth & Business Development
- Strategic Planning & Execution
- Cross-Functional Leadership
- Customer Relationship Management (CRM)
- Customer Retention & Satisfaction
- Consultative Sales & Solution Selling
- Territory Management
- Performance Coaching & Mentoring
- Stakeholder Relationship Management
- Data Analysis & Performance Metrics
- Operational Excellence
- Sales Funnel & Pipeline Management
- Communication & Problem Solving
Awards & Professional Development
Summit Winner – 2020, Summit Winner – 2021, Management Development Program Graduate – 2022, Selected for leadership development based on performance, leadership potential, and commitment to professional growth.
Timeline
Associate Director, ISM
AT&T
2024.04 - 2026.02
Field Sales Representative
AT&T
2020.11 - 2024.03
Retail Sales Consultant
AT&T
2019.02 - 2020.11
High School Diploma - undefined
King's Fork High School
Representative 2, Retail Sales Consultant
Xfinity Comcast
Associate of Arts - Marketing
Mississippi Delta Community College