Open To Work
Kianna McCully
Starkville
Work Preference
Summary
Highly motivated and experienced Customer Service Representative with 3+ years of experience in remote environments. 10+ year dedicated customer service representative with a proven track record of providing exceptional service in fast-paced environments. Expertise in processing payments, verifying customer information, and resolving inquiries accurately and efficiently.
Overview
6
6
years of professional experience
Work History
Cashier/Customer Service/Cook
Slim Chickens
Starkville
06.2023 - 01.2026
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Processed customer transactions accurately and efficiently, handling cash, credit card, and mobile payments
- Maintained clean, organized cashier station to support efficient workflow for customers and team
- Executed cash register reconciliation at end of each shift, ensuring accurate balance of sales totals with cash on hand
- Collaborated with team members to resolve any discrepancies or issues related to customer transactions
- Assisted in training new cashiers on proper procedures for handling transactions and providing excellent customer service
- Communicated promotions and special offers to customers during checkout, enhancing upsell opportunities
Work from Home Customer Service Representative
Teleperformance
Remote
11.2024 - 07.2025
- Handled a high volume of incoming customer calls.
- Met or exceeded performance metrics, including average handle time, contributing to overall team efficiency.
- Transferring tax payers to the correct department or IRS directly.
- Verified taxpayer information for accuracy during processing.
- Processed taxpayer payments through EFTPS, ensuring timely and accurate transactions.
Loan Processor
Check Now Payday and Title Loan
Starkville
04.2024 - 09.2024
- Efficiently processed loan applications, ensuring accuracy and completeness of all required documentation
- Reviewed credit reports, income verification documents, and other financial information to determine borrower eligibility
- Delivered high-quality customer service by promptly addressing borrower inquiries regarding loan applications
- Handled high volume of incoming calls and emails, providing timely updates on loan application status
- Utilized loan origination software to input borrower information and generate necessary forms for processing loans
- Performed data entry tasks with a high degree of accuracy, entering borrower information into the system for further review
- Verified employment history and contacted employers to obtain necessary verification documents for loan approval process
- Supported preparation of loan closing documents, ensuring accuracy and completeness for efficient processing
Work from home- Tech Consultant
Alorica Calling Center
Remote
02.2022 - 05.2023
- Executed remote diagnostics to identify root causes of technical problems, implementing effective solutions to enhance user experience
- Collaborated with cross-functional teams to resolve complex technical issues, improving overall service delivery
- Achieved high customer satisfaction by delivering timely and effective resolutions to technical concerns
- Provided technical support to customers via phone, email, and chat, troubleshooting hardware and software issues
- Assisted customers in setting up new devices and configuring network settings for optimal performance
- Engaged in live chat support with customers to address technical inquiries.
- Demonstrated strong problem-solving skills by analyzing complex technical issues and finding innovative solutions
- Documented all customer interactions and solutions in a detailed ticketing system
- Escalated unresolved issues to higher-level support or engineering teams for further investigation
WFH- Verizon Care Agent
Continuum Global Solutions
Remote
08.2021 - 02.2022
- Assisted Verizon callers by identifying and addressing their specific needs.
- Facilitated plan modifications for customers, ensuring their satisfaction.
- Executed feature adjustments on customer accounts to enhance service offerings.
- Facilitated equipment and phone orders to ensure timely delivery for customers.
- Transferred callers to appropriate departments to resolve inquiries efficiently.
- Processed order cancellations efficiently to maintain customer satisfaction.
Work from Home Customer Service Representative
STARTEK
Remote
06.2020 - 05.2021
- Responded to inquiries regarding 2020 Stimulus checks, ensuring accurate information delivery
- Guided callers to appropriate departments, enhancing resolution efficiency
- Provided exceptional customer service through various communication channels.
- Resolved customer inquiries and complaints efficiently and professionally.
- Assisted customers in navigating products and services effectively.
Education
High school diploma -
East Mississippi Community College
Mayhew, MS08-2023
High School Diploma -
Louisville High School
Louisville, MSSkills
- Microsoft Office
- Inside sales
- Mobile devices
- Communication skills
- Cash Handling
- Loan processing
- Payment processing
- Point of sale support
- Customer relationship management
- Transaction optimization
- Call management
- Process documentation
- Problem solving
- Organizational skills
- Customer engagement
- Microsoft Windows
- Search engines
- Help Desk
- Computer literacy
- Android
- Customer service
- Phone etiquette
- Technical Proficiency
- Food safety
- IOS
- Windows
- Computer operation
- Help Desk
- Software troubleshooting
- VPN
- Customer support
- Team player
- Negotiation
- Avaya
- SSO
- Workday
- Google Docs
- Technical support
- Network Support
- Computer skills
- Google Search Console
- ServiceNow
- Customer engagement
- Team Member
- Citrix
- Computer networking
- IT support
- Live chat
- Microsoft Excel
- Micros POS
- Technical Support
- Leadership
- Proofreading
- Typing
- Desktop support
- Computer hardware
- Driving
- Operating Systems
- Technology sales
- Data entry
- Operating Systems
- Customer interaction
- Crew Member
- Zoom
- Microsoft Access
- Greeting
- 4G/LTE
- Software Troubleshooting
- Microsoft Word
- Mac OS
- Client interaction via phone calls
- Encryption
- Customer checkout
- Quick service
- Remote access software
- Quick learner
- Active listening skills
- Credit card transactions
- Stocking
- Trustworthy
- Motivated team player
- Honesty
- Dependable
- Visitor greeting
- Area organization
- Accuracy
- Adaptability
- Answer Questions
- Cash and Credit Handling
- Cash Out
- Casual
- Work area sanitation
- Communication
- Conflict Resolution
- Credit Card
- Flexible Food and Beverage Knowledge
- Friendly
- Listening
- Make Change
- Making Casual Conversation
- Maintain Cleanliness
- Maintain Table Appearance
- Managing Stress
Personal Information
Authorized To Work In The US: 1
Timeline
Work from Home Customer Service Representative
Teleperformance
11.2024 - 07.2025
Loan Processor
Check Now Payday and Title Loan
04.2024 - 09.2024
Cashier/Customer Service/Cook
Slim Chickens
06.2023 - 01.2026
Work from home- Tech Consultant
Alorica Calling Center
02.2022 - 05.2023
WFH- Verizon Care Agent
Continuum Global Solutions
08.2021 - 02.2022
Work from Home Customer Service Representative
STARTEK
06.2020 - 05.2021
High school diploma -
East Mississippi Community College
High School Diploma -
Louisville High School