Kierra Minor
Vicksburg
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Leader
The Scoop Ice Cream
Vicksburg
09.2023 - Current
- Ordering the truck, taking and making customers orders, managing coworkers, creating the work schedule, cleaning the icecream machine
- Trained new team members on service protocols and product knowledge effectively.
- Collaborated with management on promotional events to enhance community engagement.
Server
Loveys seafood and grill
Vicksburg
01.2022 - 06.2023
- Provided excellent customer service in a fast-paced dining environment.
- Assisted guests with menu selections and answered questions about ingredients.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Monitored dining room for guest needs, ensuring a welcoming atmosphere.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Customer Service Representative
Six Flags Over Texas
arlington
10.2021 - 01.2022
- Assisted guests with inquiries and provided information on park attractions.
- Resolved guest complaints promptly and professionally to ensure satisfaction.
- Processed ticket sales and managed cash transactions accurately.
- Educated visitors on safety protocols and park rules for a secure environment.
- Developed positive relationships with guests to foster a welcoming atmosphere.
Education
High School Diploma -
Warren Central Highschool
Vicksburg, Ms05-2023
Skills
- Order management
- Employee training
- Customer service
- Team building
- Time management
- Communication skills
- Problem solving
- Safety
- Safety processes and procedures
- Leadership
- Analytical thinking
Certification
- CPR certification
Timeline
Team Leader
The Scoop Ice Cream
09.2023 - Current
Server
Loveys seafood and grill
01.2022 - 06.2023
Customer Service Representative
Six Flags Over Texas
10.2021 - 01.2022
High School Diploma -
Warren Central Highschool