Kimbelisha Adams
Jackson,MS
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Vituity
01.2023 - 06.2025
- Managed patient check-in and appointment scheduling using electronic health record systems.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Resolved patient inquiries and concerns, ensuring high levels of satisfaction and care continuity.
- Trained new staff on operational procedures and customer service best practices.
- Coordinated with insurance companies to verify coverage and assist patients with claims processing.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
Customer Service Representative
Molina Healthcare
10.2020 - 03.2023
- Answered incoming calls promptly.
- Maintain 100% QA.
- Efficiently resolve customer complaints.
- Updated customer records & documented information accurately.
Customer Service Representative
Prime Therapeutics
03.2015 - 09.2020
- Answer and assist with 40+ calls daily.
- Responded to customer complaints and phone inquiries.
- Collaborated with other departments to resolve customer issues.
- Managed patient records, including filing, entering data into the electronic health record.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Associate of Science -
Hinds Community College
Jackson, MS05.2013
Diploma - General Academics
Provine High School
Jackson05.2010
Skills
- Problem solving
- Flexibility
- Ability to Multitask
- Communication
- Customer Relations
- Database Management
- Critical thinking
- Billing
- Computer Skills
- Insurance verification
- HIPAA compliance
- Customer service
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Payment collection
- Scheduling appointments
- Medical terminology
- Patient greeting
- Eligibility determination
- Medical insurance
- Office administration
- Data entry proficiency
- Document filing
- Conflict resolution
- Reception management
Timeline
Patient Service Representative
Vituity
01.2023 - 06.2025
Customer Service Representative
Molina Healthcare
10.2020 - 03.2023
Customer Service Representative
Prime Therapeutics
03.2015 - 09.2020
Associate of Science -
Hinds Community College
Diploma - General Academics
Provine High School
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