Kimberly Beckum
Hattiesburg
Summary
Results-driven Account Manager with proven expertise in enhancing customer satisfaction and retention. Skilled in relationship building, strategic planning, and process improvement.
Sales professional prepared to leverage extensive experience in account management and inside sales to contribute to organizational success. Proven track record of building and nurturing client relationships to drive revenue growth. Possesses collaborative mindset, adaptable to changing needs, with focus on achieving results through strategic planning and execution.
Experienced with managing client accounts and driving sales growth through effective communication and negotiation. Utilizes deep understanding of client needs to deliver tailored solutions that enhance satisfaction and loyalty. Track record of building strong relationships and achieving sales targets through strategic planning and execution.
Overview
16
16
years of professional experience
Work History
Account Manager, Inside Sales
Howard Technology
10.2025 - Current
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Collaborated with cross-functional teams to streamline sales processes and improve overall efficiency.
- Analyzed customer feedback to identify areas for product improvement and service enhancement.
- Conducted regular training sessions for team members on product features and sales strategies.
Acute Care Technician
Forrest General Hospital
10.2024 - 10.2025
- Monitored patient vital signs, ensuring timely reporting of changes to clinical staff.
- Assisted nursing staff in patient care activities, enhancing overall patient comfort and safety.
- Documented patient information accurately in electronic health records, maintaining compliance with hospital policies.
- Implemented infection control protocols, contributing to improved sanitation standards within the facility.
Bank Teller
Merchant and Marine Bank
12.2022 - 07.2024
- Processed customer transactions accurately and efficiently, enhancing overall service quality.
- Managed cash drawer, balancing daily transactions to ensure financial integrity.
- Assisted customers with account inquiries, providing prompt and informative responses.
- Trained new tellers on operational procedures and customer service standards.
Sales Representative
Miskelly Furniture
02.2021 - 12.2022
- Cultivated strong customer relationships, enhancing loyalty and repeat business.
- Conducted product demonstrations, effectively showcasing features and benefits to diverse clientele.
- Collaborated with team members to develop sales strategies, boosting overall store performance.
- Trained new sales staff on product knowledge and customer service best practices.
Customer Service Representative
SaviLinx
11.2016 - 02.2021
- Collaborated with management to develop strategies for improving customer feedback and service delivery.
- Identified opportunities for process improvements that enhanced operational efficiency within the department.
- Mentored junior staff in conflict resolution techniques, promoting a positive work environment and teamwork principles.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Phlebotomist
Vitalant
05.2015 - 08.2016
- Conducted blood draws using established protocols to ensure patient safety and comfort.
- Maintained accurate patient records and documentation in compliance with regulatory standards.
- Collaborated with healthcare team to coordinate effective patient care and communication.
- Trained and mentored new phlebotomists on procedures and best practices for blood collection.
- Developed efficient workflows to optimize blood collection processes and minimize wait times.
Manager
Hudson Warehouse
04.2014 - 04.2015
- Oversaw daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
- Implemented inventory management systems, improving stock accuracy and reducing discrepancies.
- Trained and mentored staff on best practices for warehouse procedures and equipment use.
- Developed process improvements that enhanced productivity and reduced operational costs.
Customer Service Representative
Walmart
01.2010 - 04.2014
- Provided exceptional customer service in fast-paced retail environment, addressing inquiries and resolving issues promptly.
- Assisted customers with product selection, enhancing overall shopping experience and satisfaction.
- Maintained accurate inventory levels, ensuring product availability and minimizing discrepancies.
- Trained new team members on company policies, procedures, and best practices for customer engagement.
- Utilized POS systems effectively to process transactions, returns, and exchanges efficiently.
Education
High School Diploma -
North Forrest High School
Hattiesburg, MS05-2008
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Account servicing
- CRM software
- Account servicing skills
- Customer satisfaction
- Strategic planning
- Goal oriented
- Relationship building and management
- Sales meetings and orientations
Timeline
Account Manager, Inside Sales
Howard Technology
10.2025 - Current
Acute Care Technician
Forrest General Hospital
10.2024 - 10.2025
Bank Teller
Merchant and Marine Bank
12.2022 - 07.2024
Sales Representative
Miskelly Furniture
02.2021 - 12.2022
Customer Service Representative
SaviLinx
11.2016 - 02.2021
Phlebotomist
Vitalant
05.2015 - 08.2016
Manager
Hudson Warehouse
04.2014 - 04.2015
Customer Service Representative
Walmart
01.2010 - 04.2014
High School Diploma -
North Forrest High School