Kimberly Boyle
Southaven
Summary
Dynamic leader and problem-solver with a proven track record at Wilson Air Center, where I spearheaded customer service improvements, reducing complaints through effective solutions. Expert in Microsoft Office, I excel in training and mentoring teams towards excellence in service and collaboration. Achieved significant client satisfaction, ensuring needs were met promptly with innovative product and service solutions.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Customer Service Manager
Wilson Air Center
05.2008 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Education
High School Diploma -
Horn Lake High
Horn Lake, MS01-2002
Skills
- Problem-solving
- Microsoft outlook, word, and Excel
- Training and mentoring
- Call center management
- Deadline oriented
- Product and service solutions
Employee of the year 2013 and 2018
I was nominated by coworkers and management team two separate years for my hard work and dedication to meet company needs and expectations.
Timeline
Customer Service Manager
Wilson Air Center
05.2008 - Current
High School Diploma -
Horn Lake High
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