Kimberly Brown
Tupelo
Summary
Dynamic District Manager with a proven track record at Huddle House, excelling in strategic planning and team development. Achieved consistent revenue growth through effective sales management and operational improvements. Renowned for fostering a collaborative environment, enhancing employee morale, and implementing comprehensive training programs that elevated customer satisfaction and performance metrics.
District manager of the year award for 2024
Safe serve certified
Overview
22
22
years of professional experience
Work History
District Manager
Huddle House
08.2014 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
- Implemented new product launches effectively, ensuring staff were well-trained and inventory was strategically managed.
- Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
General Manager
McDonald’s
01.2003 - 01.2014
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Developed and executed strategic plans for underperforming districts, turning around sales figures.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
- Drove regional performance metrics, setting and monitoring achievement goals for each district.
- Enhanced operational efficiency, overseeing rollout of new point-of-sale system across all stores.
- Boosted market share by identifying and capitalizing on local market trends and opportunities.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Monitored competitor activity, adapting strategies to maintain competitive advantage.
- Fostered culture of continuous improvement, leading teams in analysis and optimization of sales strategies.
- Strengthened team cohesion and morale with regular motivational meetings and performance feedback sessions.
- Coordinated with marketing to launch promotional campaigns, boosting customer engagement and sales.
- Achieved significant improvements in customer feedback scores by implementing rigorous service quality standards.
- Optimized staffing levels to match store traffic patterns, improving customer service and reducing labor costs.
- Streamlined operations and reduced costs by negotiating better contracts with suppliers.
- Increased employee retention through development of comprehensive rewards and recognition program.
Education
Barnwell High School
South Carolina Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Training and coaching
- Attention to detail
- Goal setting and performance metrics
- Sales management
- Operations management
- Customer relations
- Staff development
- Team development
- Financial management
- Multi-unit management
- Action plans
- Decision-making
- Team building practices
- Interpersonal communication
- Employee scheduling
- Operations improvements
- Team leadership
- Staff management
- Conflict management
- Sales reporting
- Leadership development
- Policies and procedures
- Market research
- Workforce development
- Budget management
- Business planning
- Staff recruiting
- Business development
- Staff supervision
- Business and operations analysis
- Operations oversight
- Human resource management
- Operational oversight
- Staffing oversight
- Policy enforcement
- Compliance monitoring
- Sales orientation
- Sales forecasts
- Performance oversight
- Productivity improvements
- Budget preparation
- Profitability optimization
- Team building
- District growth management
- District expansion
- Operational improvement
- Time management
- Staff training and development
- Team recruiting and onboarding
- Sales targeting
- Relationship building
- Sales processes
- New hire onboarding
- Budgeting and expenditures
- Operating procedures and policies
Accomplishments
District manager of the year 2024
Highest comp sales Physical Year
Most profitable district
Timeline
District Manager
Huddle House
08.2014 - Current
General Manager
McDonald’s
01.2003 - 01.2014
Barnwell High School
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