Kimberly Cohran
Southaven,MS
Summary
Organized and dedicated administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
Work History
Contract Administrative Assistant
MLGW
06.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Office Administration
EPE USA
02.2024 - 05.2024
- Utilized NetSuite (Oracle) to enter and generate purchase orders, sales orders, and work orders.
- Conducted thorough reviews of sales quotations to verify their alignment with purchase orders.
- Cultivated strong relationships with vendors and customers, enhancing overall satisfaction and business partnerships.
- Ensured timely review and payment of invoices to suppliers.
- Assisted new hires in completing employee eligibility verification, I9 forms and other required paperwork such as benefits enrollment.
- Utilized ADP HR software to onboard and terminate employees while prioritizing confidentiality.
- Managed, reviewed, and processed timecards using ADP while promptly addressing any discrepancies or issues.
- Maintained and updated production tracker with accurate information on production progress and deadlines, utilizing data entry skills.
- Facilitated effective communication and collaboration between plant manager and internal clients.
- Managed and organized storage of physical and digital documents.
- Efficiently executed general administrative duties, including email correspondence and document management.
- Prepared month end reports.
- Ensures adherence to company SOPs.
Business Training Coordinator
CBRE
06.2022 - 12.2023
- Efficiently handled all incoming communications and maintained the calendar for the Learning & Development team.
- Organized and monitored team calendar alongside handling the mailbox.
- Enhanced efficiency by managing the coordination of new hire orientation and preparation of new hire processing.
- Ensured smooth transition for candidates and provided necessary support throughout the onboarding process.
- Liaised with HR Generalist to address onboarding inquiries and issues.
- Effectively organized and oversaw all required training programs.
- Created personalized onboarding emails tailored to each department and LOB for newly hired individuals.
- Partnered with HR in maintaining and updating employee records
- Served as the main communication channel between new hires and managers
- Provided assistance to management by coordinating and preparing meetings and agendas for daily operations
- Implemented processes for collecting, distributing, and analyzing survey results.
- Consistently met company guidelines for standard operating procedures
- Designed efficient electronic filing systems
- Ensured adherence to company procedures and standards for training documentation, records, and files.
- Managed LMS employee training records to facilitate strategic planning and course content enhancement.
Territory Support Specialist
ASI/ GE Appliances
06.2020 - 06.2022
- Organized and distributed team assignments on a daily basis.
- Supported the Customer Care Team and Service Area Managers with various administrative duties.
- Streamlined procedures for vendor account creation and file management, resulting in increased organizational efficiency.
- Maintained efficient appointment booking system for rural customers with a maximum turnaround time of 24 hours.
- Managed vendor relationships, coordinated travel dates and ensured accurate financial documentation by incorporating vendor fees into invoices.
- Handled the review and processing of payment requests, vendor invoices, and accounts payable while ensuring proper payment coding.
- Conducted departmental training sessions for new hires to provide them with an opportunity to observe and gain insights into the role.
- Successfully addressed and managed vendor concerns as primary contact.
- Developed and implemented an extensive department training manual.
Factory Service Agent
ASI/GE Appliances
05.2020 - 06.2020
- Demonstrated excellent customer service skills while efficiently handling a large number of calls.
- Organized and scheduled customer appointments with precision.
- Successfully managed and maintained customer profiles.
Customer Service Agent
ItelBPO
04.2020 - 05.2020
- Effectively addressed high volume of customer and product concerns via phone and email.
- Ensures timely resolution of critical issues while facilitating necessary escalations to designated departments.
- Managed and revised customer cases on an ongoing basis.
Supervisor
Hancock Fabrics
06.2004 - 08.2008
- Executed daily tasks for opening and closing operations, following established company protocols.
- Utilized an inspirational leadership approach to motivate and inspire teams.
- Managed employee activities to meet customer needs.
- Ensured precise recording of inventory.
- Contributed to the review and approval process of supply requisitions.
- Ensured accurate and timely completion of payroll processing.
Education
Bachelor of Science -
Bethel University
McKenzie, TN08.2024
Certification -
Tennessee Academy of Cosmetology
01.2008
Diploma -
Central High School
01.2006
Skills
- Accounts Payable
- Accounts Receivable
- Scheduling appointments
- Purchase Orders
- Deadline Management
- Invoice Processing
- File Management
- Typing Speed
- Workflow Optimization
- Supply Ordering
- Spreadsheet Creation
- Presentation Preparation
- Travel Arrangements
- Budget Tracking
- Expense Reporting
- Customer Service
- Computer Skills
- Customer and client relations
- Professional Communication
- Relationship Building
- File Organization
- Data Entry
- Training and coaching
- Scheduling and calendar management
- Employee Onboarding
- HR Policies/ Procedures
- HR-Workforce & Development
Competenciesandskills
- Administrative Operations
- Account Management
- Accounts Payable
- Accounts Receivable
- Business Support
- Communications
- Data Entry
- Employee Onboarding
- HR Policies/Procedures
- HR-Workforce & Development
- Learning and Development
- Project Management
- Relationship Management
- Time Management
Timeline
Contract Administrative Assistant
MLGW
06.2024 - Current
Office Administration
EPE USA
02.2024 - 05.2024
Business Training Coordinator
CBRE
06.2022 - 12.2023
Territory Support Specialist
ASI/ GE Appliances
06.2020 - 06.2022
Factory Service Agent
ASI/GE Appliances
05.2020 - 06.2020
Customer Service Agent
ItelBPO
04.2020 - 05.2020
Supervisor
Hancock Fabrics
06.2004 - 08.2008
Bachelor of Science -
Bethel University
Certification -
Tennessee Academy of Cosmetology
Diploma -
Central High School
Similar Profiles
Blain MorrowBlain Morrow
Mechanic / Fill in Foreman at MLGWMechanic / Fill in Foreman at MLGW
Ashley McIntyreAshley McIntyre
Clerical Assistant at MLGWClerical Assistant at MLGW
Marco CrumMarco Crum
Utility Worker at MLGWUtility Worker at MLGW