Kimberly Harbor
Olive Branch
Summary
Dynamic retail leader with a proven track record at Aerie By American Eagle, driving revenue growth through strategic sales initiatives and exceptional customer experiences. Skilled in KPI analysis and team development, I consistently exceed sales targets while fostering a culture of service excellence and operational efficiency.
Overview
9
9
years of professional experience
Work History
Selling Team Manager
Aerie By American Eagle
03.2023 - Current
- Partner with Store Manager to drive overall store performance in a high volume setting, ensuring alignment with company sales goals and customer experience standards.
- Consistently analyze KPIs (conversion, UPT, AUR, shrink, payroll%) to identify sales opportunities and implement action plans, achieving positive growth in overall sales.
- Lead, coach, and inspire a team of 60 associates to deliver an exceptional guest experience.
- Develop and execute localized sales strategies, promotions, and clienteling initiatives to increase traffic and boost repeat customer engagement.
- Oversee daily operations, including scheduling, inventory management, and floor leadership, ensuring compliance with corporate policies and brand standards.
- Collaborate with the visual merchandising team to execute floor sets that maximize product storytelling and drive sell-through.
- Partner with district and regional leaders to assess market trends and ensure competitive positioning within the retail landscape.
- Recognized for exceeding sales targets and elevating the in-store experience,
Assistant Store Manager
Michael Kors
01.2022 - 03.2023
- Led a team of 20 sales associates to consistently meet and exceed monthly and quarterly sales goals, achieving an positive increase in store revenue.
- Cultivated a clienteling culture, personally building a client book with repeat customers and coached the team on techniques that resulted in an increase in customer retention.
- Trained and mentored new hires on elevated sales techniques, product knowledge, and customer service, improving team-wide sales performance.
- Championed and executed all visual merchandising directives to maintain a brand-aligned, organized, and inviting sales floor that drove customer engagement and increased average transaction value.
- Managed all operational tasks, including inventory management, cash handling, and shipment processing, to ensure efficiency and accuracy.
Assistant Store Manager
Loft Outlet
01.2020 - 01.2022
- Collaborated with the Store Manager to develop and execute sales strategies, consistently exceeding daily, weekly, and monthly sales goals.
- Analyzed sales data and key performance indicators to identify opportunities for improvement and implement targeted action plans.
- Mastered a consultative sales approach, personally coaching the team on upselling and cross-selling techniques that increased the average transaction value.
- Maintained high standards of operational efficiency, including accurate inventory management, loss prevention, and cash handling procedures.
- Managed all visual merchandising initiatives, ensuring the sales floor was consistently refreshed to reflect new arrival, promotional campaigns, and brand standards.
- Cultivated a culture of exceptional service, ensuring every customer interaction was positive and brand-aligned.
Reading Interventionist Teacher
KIPP Memphis Collegiate Schools
11.2016 - 05.2019
- Administered a variety of standardized and informal reading assessments to accurately diagnose students reading levels and identify specific areas of deficiency.
- Continuously monitored student progress through data collection and anecdotal records to adjust instructional strategies as needed.
- Implemented evidence-based intervention programs and strategies, such as Orton-Gillingham, multisensory instruction, and phonemic awareness training.
- Integrated technology and educational software to create dynamic and interactive learning experiences.
- Communicated student progress and challenges to parents through regular meetings and detailed progress reports.
- Created a positive and inclusive classroom environment.
Education
Associate of Arts - Business Administration
Northwest Mississippi Community College
Southaven, MSSkills
- Sales Strategy and Revenue Growth
- Service Excellence and Customer Experience
- KPI and Metric Analysis
- Team Leadership and staff Development
- Clienteling and Relationship Building
- Visual Merchandising and Brand Standards
- Inventory Management and Loss Prevention
- Operational Efficiency and Process Improvement
Timeline
Selling Team Manager
Aerie By American Eagle
03.2023 - Current
Assistant Store Manager
Michael Kors
01.2022 - 03.2023
Assistant Store Manager
Loft Outlet
01.2020 - 01.2022
Reading Interventionist Teacher
KIPP Memphis Collegiate Schools
11.2016 - 05.2019
Associate of Arts - Business Administration
Northwest Mississippi Community College
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