Kimberly Harbor
Olive Branch
Summary
Dynamic retail leader with a proven track record at Aerie By American Eagle, driving revenue growth through strategic sales initiatives and exceptional customer experiences. Skilled in KPI analysis and team development, I consistently exceed sales targets while fostering a culture of service excellence and operational efficiency.
Overview
9
9
years of professional experience
Work History
Selling Team Manager
Aerie By American Eagle
03.2023 - Current
- Partner with Store Manager to drive overall store performance in a high volume setting, ensuring alignment with company sales goals and customer experience standards.
- Consistently analyze KPIs (conversion, UPT, AUR, shrink, payroll%) to identify sales opportunities and implement action plans, achieving positive growth in overall sales.
- Lead, coach, and inspire a team of 60 associates to deliver an exceptional guest experience.
- Develop and execute localized sales strategies, promotions, and clienteling initiatives to increase traffic and boost repeat customer engagement.
- Oversee daily operations, including scheduling, inventory management, and floor leadership, ensuring compliance with corporate policies and brand standards.
- Collaborate with the visual merchandising team to execute floor sets that maximize product storytelling and drive sell-through.
- Partner with district and regional leaders to assess market trends and ensure competitive positioning within the retail landscape.
- Recognized for exceeding sales targets and elevating the in-store experience,
Assistant Store Manager
Michael Kors
01.2022 - 03.2023
- Led a team of 20 sales associates to consistently meet and exceed monthly and quarterly sales goals, achieving an positive increase in store revenue.
- Cultivated a clienteling culture, personally building a client book with repeat customers and coached the team on techniques that resulted in an increase in customer retention.
- Trained and mentored new hires on elevated sales techniques, product knowledge, and customer service, improving team-wide sales performance.
- Championed and executed all visual merchandising directives to maintain a brand-aligned, organized, and inviting sales floor that drove customer engagement and increased average transaction value.
- Managed all operational tasks, including inventory management, cash handling, and shipment processing, to ensure efficiency and accuracy.
Assistant Store Manager
Loft Outlet
01.2020 - 01.2022
- Collaborated with the Store Manager to develop and execute sales strategies, consistently exceeding daily, weekly, and monthly sales goals.
- Analyzed sales data and key performance indicators to identify opportunities for improvement and implement targeted action plans.
- Mastered a consultative sales approach, personally coaching the team on upselling and cross-selling techniques that increased the average transaction value.
- Maintained high standards of operational efficiency, including accurate inventory management, loss prevention, and cash handling procedures.
- Managed all visual merchandising initiatives, ensuring the sales floor was consistently refreshed to reflect new arrival, promotional campaigns, and brand standards.
- Cultivated a culture of exceptional service, ensuring every customer interaction was positive and brand-aligned.
Reading Interventionist Teacher
KIPP Memphis Collegiate Schools
11.2016 - 05.2019
- Administered a variety of standardized and informal reading assessments to accurately diagnose students reading levels and identify specific areas of deficiency.
- Continuously monitored student progress through data collection and anecdotal records to adjust instructional strategies as needed.
- Implemented evidence-based intervention programs and strategies, such as Orton-Gillingham, multisensory instruction, and phonemic awareness training.
- Integrated technology and educational software to create dynamic and interactive learning experiences.
- Communicated student progress and challenges to parents through regular meetings and detailed progress reports.
- Created a positive and inclusive classroom environment.
Education
Associate of Arts - Business Administration
Northwest Mississippi Community College
Southaven, MSSkills
- Sales Strategy and Revenue Growth
- Service Excellence and Customer Experience
- KPI and Metric Analysis
- Team Leadership and staff Development
- Clienteling and Relationship Building
- Visual Merchandising and Brand Standards
- Inventory Management and Loss Prevention
- Operational Efficiency and Process Improvement
Timeline
Selling Team Manager
Aerie By American Eagle
03.2023 - Current
Assistant Store Manager
Michael Kors
01.2022 - 03.2023
Assistant Store Manager
Loft Outlet
01.2020 - 01.2022
Reading Interventionist Teacher
KIPP Memphis Collegiate Schools
11.2016 - 05.2019
Associate of Arts - Business Administration
Northwest Mississippi Community College
Similar Profiles
Rylee RehderRylee Rehder
Sales Associate at Aerie By American EagleSales Associate at Aerie By American Eagle
BIANCA GUARANDABIANCA GUARANDA
Brand Ambassador at Aerie By American EagleBrand Ambassador at Aerie By American Eagle
Olivia OgasawaraOlivia Ogasawara
Brand Ambassador at Aerie By American Eagle OutfittersBrand Ambassador at Aerie By American Eagle Outfitters
SIRENA ZIEGLERSIRENA ZIEGLER
Manifest Records Agent at Federal Express-Global Research /Manifest Audit & ComplianceManifest Records Agent at Federal Express-Global Research /Manifest Audit & Compliance
Leonor JuntilaLeonor Juntila
Dialysis Patient Care Technician at Fresenius Medical CenterDialysis Patient Care Technician at Fresenius Medical Center