Kimberly Johnson

• Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
• Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.

• Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
• Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
• Enhanced animal socialization skills through daily interaction and playtime activities.
• Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
• Trained new staff on kennel maintenance, animal care and feeding protocols.
• Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
• Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
• Kept animals clean and free of contaminants to promote optimal health.
• Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
• Mixed and administered special food formulas to individual animals based on unique dietary needs.
• Improved animal health by administering medications and vaccinations as directed by veterinarians.
• Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.
• Participated actively in emergency response situations involving injured or aggressive animals, ensuring the safety of both staff and animals involved.
• Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
• Contributed to a high standard of animal care by promptly addressing maintenance issues and reporting facility concerns to appropriate management personnel.

Handled customers needs in a timely professional manner. General cleaning. Organizing rotating stock.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.