Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Lee

Southaven

Summary

Experienced with patient intake procedures and administrative coordination. Utilizes skills in streamlining processes to improve patient flow and satisfaction. Track record of proficiently handling insurance verification and registration tasks.

Overview

19
19
years of professional experience

Work History

Patient Access Coordinator

LeBonheur Children Hospital
11.2022 - 05.2025
  • Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
  • Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
  • Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
  • Enhanced communication between departments by regularly updating patient information and coordinating schedules.

Patient Access Coordinator

Baptist Memorial Hospital
06.2019 - 09.2023
  • Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
  • Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
  • Assisted in staff training on new procedures, policies, and software applications to improve overall performance of the department.
  • Participated in continuous improvement initiatives, collaborating with team members to identify areas of opportunity and develop plans for enhancement.

Secretary/Staffing Coordinator

Clean Earth Recycling
01.2007 - 01.2017
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.

Teacher Assistant

Aaron E. Henry HeadStart
01.2013 - 01.2016
  • Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
  • Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
  • Collaborated with fellow educators to share best practices, resources, and ideas for continuous improvement in teaching methodologies.
  • Assisted in developing effective classroom management strategies that fostered an inclusive community where all students felt valued and respected.

Caregiver

Tots for a Time Daycare
01.2006 - 01.2006
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Ensured child safety through diligent supervision and adherence to established protocols.
  • Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.

Education

BS - Family and Consumer Science

Delta State University
Cleveland, MS

AA - Child Development

Northwest Community College
Senatobia, MS

Skills

  • HIPAA compliance
  • Strong organization
  • Patient registration
  • Insurance verification
  • Appointment scheduling
  • Healthcare

Timeline

Patient Access Coordinator

LeBonheur Children Hospital
11.2022 - 05.2025

Patient Access Coordinator

Baptist Memorial Hospital
06.2019 - 09.2023

Teacher Assistant

Aaron E. Henry HeadStart
01.2013 - 01.2016

Secretary/Staffing Coordinator

Clean Earth Recycling
01.2007 - 01.2017

Caregiver

Tots for a Time Daycare
01.2006 - 01.2006

AA - Child Development

Northwest Community College

BS - Family and Consumer Science

Delta State University

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Kimberly Lee