Kimberly Lee
Southaven
Overview
19
19
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Patient Scheduler
LeBonhuer Children Hospital
Memphis
11.2022 - 04.2025
- Schedule appointments
- Schedule Tests
- Organize and place patients in system
- Approve Orders for Testing
- Greeted patients upon arrival and verified patient information.
- Managed patient check-in and check-out procedures and processed payments.
Customer Service Coordinator
Baptist Memorial Hospital Memphis
Memphis
06.2019 - 06.2022
- Solving issues, working with clients and staff to overcome conflict, providing quality customer service
- Assist in needs of patients, scheduling, assist in telephone calls, check out patients
- Managed incoming calls and directed them to appropriate staff or departments.
- Collaborated with healthcare teams to streamline communication and service delivery.
- Trained new staff on customer service protocols and hospital procedures.
- Resolved patient concerns through effective communication and problem-solving techniques.
Secretary
Clean Earth Recycling
Clarksdale
01.2007 - 01.2017
- Answered calls, took messages, and managed correspondence to ensure timely communication
- Maintained diaries and arranged appointments to optimize scheduling and time management
- Typing, Filing, organizing meetings and truck loads
- Logged and processed bills and expenses to support accurate financial tracking
- Managed office communications and coordinated schedules for staff and management.
Teacher Assistant
Aaron E. Henry HeadStart
Clarksdale
01.2013 - 01.2016
- Monitored children's motor and social skills development through structured activities
- Provided assistance with daily activities to enhance children's routine
- Facilitated engaging indoor and outdoor play activities for children
- Monitored student behavior and provided guidance to encourage positive interactions.
- Maintained classroom organization and cleanliness to support effective learning conditions.
Volunteer
Delta State University Child Development
Cleveland
01.2013 - 06.2015
- Read stories to the children
- Interact with the children during dramatic play, computer, blocks, etc.
- Assist children in forming satisfying relationships
- Provided guidance and mentorship to fellow volunteers in daily tasks.
- Engaged with children to support their social and emotional development.
- Collaborated with staff to create a safe learning environment.
Receptionist/Cashier
Cherubim Wings
Clarksdale
01.2010 - 01.2013
- Greets customers in a courteous and professional manner
- Displays confidence in communicating with callers, and answers questions
- Handling Monetary transactions
- Greeted visitors warmly and directed them to appropriate departments.
- Maintained a clean and welcoming reception area for guests.
Assistant Teacher
George H. Oliver Elementary School
Clarksdale
01.2008 - 01.2009
- Assisted in reading and math skills/utilizing many different techniques
- Evaluated students' reading skill
- Prepared, administrated and assisted in grading examinations
Caregiver
Tots for a Time Daycare
Clarksdale
01.2006 - 06.2007
- Facilitated engaging interactions with children through indoor and outdoor play to enhance social and physical development.
- Developed engaging educational activities to promote cognitive and social skills.
- Guided children in personal cleanliness and self-care routines to promote healthy habits.
- Interacted with children during indoor and outdoor play
- Fostered cooperative social behavior through group projects
- Maintained a clean and organized play area to ensure child safety.
- Ensured child safety by maintaining a clean and organized play area, fostering a secure environment for play and learning.
Education
BS - Family and Consumer Science
Delta State University
Cleveland, MS 05.2015 - 12.2018
AA - Child Development
Northwest Community College
Senatobia, MSSkills
- Patient interaction
- Patient assistance
- Healthcare environment
- Administrative support
- Reception duties
- Data entry
- Customer service
- First Aid
- CPR
- Training staff
- Leadership
- Point of sale
Certification
- CPR
- First Aid
Personal Information
Willing To Relocate: Anywhere
Timeline
Patient Scheduler
LeBonhuer Children Hospital
11.2022 - 04.2025
Customer Service Coordinator
Baptist Memorial Hospital Memphis
06.2019 - 06.2022
BS - Family and Consumer Science
Delta State University
05.2015 - 12.2018
Teacher Assistant
Aaron E. Henry HeadStart
01.2013 - 01.2016
Volunteer
Delta State University Child Development
01.2013 - 06.2015
Receptionist/Cashier
Cherubim Wings
01.2010 - 01.2013
Assistant Teacher
George H. Oliver Elementary School
01.2008 - 01.2009
Secretary
Clean Earth Recycling
01.2007 - 01.2017
Caregiver
Tots for a Time Daycare
01.2006 - 06.2007
AA - Child Development
Northwest Community College