Kimberly Ward

Agero Roadside Assistance.

• Strong verbal communication and active listening skills.
• Ability to remain calm under pressure and handle stressful situations.
• Basic computer skills and ability to navigate multiple systems.
• Problem-solving and decision-making abilities.
• Ability to work flexible shifts, including weekends and holidays.
• Typically a remote or call center-based role.
• Fast-paced with high call volumes.
• Requires multitasking and adaptability to different customer needs.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Maintained a clean and orderly dining area for an enjoyable guest experience.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

• Transporting parts and materials from the warehouse or staging area to the assembly line.
• Ensuring the correct parts are delivered to the right stations on time.
• Picking up empty containers and unused materials and returning them to the warehouse.