- I enjoy helping others and giving back to the community
- Music
- Outdoor Recreation
- Family time
Kimberly Wescovich
Gulfport
Summary
Dynamic Office Administrative Assistant with a proven track record at Smile Country Orthodontics, excelling in schedule management and customer engagement. Recognized for enhancing office productivity through effective communication and leadership, while maintaining organized documentation. Committed to fostering positive relationships and delivering exceptional service, contributing to overall client satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
Smile Country Orthodontics
02.2015 - Current
- Supported daily office operations through effective communication and collaboration with team members.
- Assisted in managing schedules, appointments, and travel arrangements for staff.
- Maintained organized filing systems to ensure easy access to important documents.
- Processed incoming and outgoing correspondence, enhancing information flow within the office.
- Utilized office software to create and edit documents, improving overall productivity.
- Handled customer inquiries and provided excellent service to enhance client satisfaction.
- Prepared reports and presentations to support departmental initiatives and decision-making processes.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Developed positive relationships with clients through attentive service during initial contact points like reception desk interactions or telephone call handling.
- Supported executive team with calendar management and travel arrangements, optimizing time management practices.
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing information flow and collaboration.
Assistant Manager
New York & Company
12.2013 - 01.2015
- Led team in achieving operational goals, enhancing service quality and efficiency.
- Developed training programs, improving staff performance and retention rates.
- Implemented process improvements, reducing turnaround time for customer inquiries.
- Managed inventory control systems, optimizing stock levels and minimizing waste.
- Analyzed customer feedback data, identifying trends to inform strategic decision-making.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Retail Keyholder
Charlotte Russe
05.2008 - 12.2013
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, conducting regular stock assessments to mitigate shortages and overages.
- Trained and mentored new staff on sales techniques and customer service best practices.
- Implemented visual merchandising strategies to enhance product visibility and boost sales performance.
- Resolved customer inquiries and complaints, fostering positive shopping experiences and loyalty.
- Coordinated store opening and closing procedures, maintaining security protocols for cash handling.
- Analyzed sales reports to identify trends, informing strategic decisions for promotions and inventory management.
- Stored security alarm codes and keys and made routine code changes.
- Rearranged racks and shelving based on seasonal planograms.
- Participated in regular team meetings to discuss performance metrics, set goals, identify areas for improvement and share best practices.
- Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
- Worked with store manager to create employee schedules.
- Coordinated employee schedules efficiently, balancing individual availability with store staffing needs during peak hours or special events.
Education
No Degree - Fashion Merchandising
Mississippi Gulf Coast Community College
Perkinston, MSHigh School Diploma -
Long Beach High School
Long Beach, MS05-2009
Skills
- Data entry
- Verbal communication
- Microsoft office
- Schedule management
- Document scanning
- Customer engagement
- Office supply management
- Leadership and supervision
- Billing and coding
- Multitasking and organization
- Team support
- Computer proficiency
- Documentation and recordkeeping
- Multi-line phone proficiency
- Relationship building
Certification
- First Aid/CPR Certified
Interests
Timeline
Office Administrative Assistant
Smile Country Orthodontics
02.2015 - Current
Assistant Manager
New York & Company
12.2013 - 01.2015
Retail Keyholder
Charlotte Russe
05.2008 - 12.2013
No Degree - Fashion Merchandising
Mississippi Gulf Coast Community College
High School Diploma -
Long Beach High School