Kimberly Wright
Carthage
Summary
At MS Sports Medicine, I enhanced surgery coordination efficiency and patient satisfaction through expert patient relations and HIPAA-compliant processes. Spearheading the development of standardized protocols, I significantly improved communication and collaboration among healthcare teams. My dedication to patient education and post-operative care, coupled with exceptional problem-solving skills, consistently earned positive feedback from patients and families.
Overview
9
9
years of professional experience
Work History
Surgery Coordinator
MS Sports Medicine
11.2015 - Current
- Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
- Fostered collaborative relationships among health care team by communicating, responding to requests and building rapport.
- Conducted thorough follow-ups with patients post-surgery to monitor progress and provide necessary support regarding their recovery.
- Collaborated with patient, referring physician and surgical specialist to coordinate pre- and post-operative care for surgical procedures.
- Counseled patient about personal financial responsibility and collaborated with billing to resolve patient accounts.
- Participated in ongoing professional development opportunities to stay current on best practices in surgery coordination and related fields.
- Communicated with patients on phone and in person to enter and update medical history in database.
- Provided exceptional customer service to patients and their families throughout the surgical process, earning consistent positive feedback from both parties.
- Increased patient satisfaction with pre-surgery preparation by providing clear instructions and addressing any concerns or questions.
- Coordinated post-operative care plans with nursing staff to ensure a smooth transition from surgery to recovery for each patient.
- Assisted in the development of standardized protocols for surgery coordination, improving overall efficiency across multiple departments.
- Educated patients about surgeries and provided treatment plan documentation.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
Education
Bachelor of Science - Communications
University of Pheonix
01-2003
Associate of Science - Radiology
University Of Mississippi Medical Center
Jackson, MS01-1999
Skills
- HIPAA compliance
- Patient coordination
- Office administration
- Post operative care
- Following up with patients
- Educating patients
- Patient relations
- Teamwork and collaboration
- Problem-solving
- Excellent communication
Timeline
Surgery Coordinator
MS Sports Medicine
11.2015 - Current
Bachelor of Science - Communications
University of Pheonix
Associate of Science - Radiology
University Of Mississippi Medical Center
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