Kirk Ellis
New Albany
Summary
Versatile and dynamic professional with a proven track record at Ryder Truck Rental, adept at driving operational excellence and customer satisfaction. Skilled in environmental services and exceptional at multitasking, I excel in team leadership and strategic planning, achieving 100% sales quotas and fostering robust client relationships.
Overview
26
26
years of professional experience
Work History
Ryder - Manager, II
Field Operations
Baton Rouge, New Orleans, Houma, Hammond, Pearl
04.2023 - 02.2025
- Responsible for both operations and financial management of eight Ryder service locations.
- Duties include managing personnel, customer relations, and operations.
- Oversees all safety and environmental responsibilities for service facilities.
- Responsible for safety, environmental, employee training and ensuring all policies and procedures are being implemented correctly
- Directly managing and supporting eight direct reports and 121 techs.
- Assist Director of Operations in business unit, facility, customer, and employee related issues
- Assist sales professionals to guarantee equipment meets customer's specifications
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Ryder - Senior Operation Manager II
Ryder Truck Rental
Tupelo
02.2018 - 04.2023
- Blue Springs MS (0290), Ferrous Metals Iuka MS, and Florence AL
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Directed recruitment, hiring, and training of new staff members.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Ryder - Senior Rental Manager
Ryder Truck Rental
Tupelo
10.2013 - 02.2018
- Planning of fleet analysis, market product pricing and customer development
- Provide rental counter training and supervision, supervision of outside sale as well as marketing and rental product line management
- Develop and build a team with co-workers and senior management
- High energy and self-motivating with the ability to focus on multiple projects and activities simultaneously, while thriving in a fast paced team environment and self-direction
- Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
- Negotiated rental rates with tenants while ensuring maximum profitability for the business.
- Created and maintained accurate records of rental contracts, payments, and other related documents.
Small Medium Business Manager
Verizon Wireless
Tupelo
03.2013 - 09.2013
- Coached, developed, and prepared sales team to meet and exceed defined sales
- Managed the daily activities of all store staff
- Designed and implemented initiatives and methods/procedures that would drive customer perception of VZW as the market leader in the wireless industry
- Shared product knowledge with customers while making personal recommendations
Sales Representative
Verizon Wireless
Tupelo
01.2012 - 02.2013
- Achieved 100% of quota during the 9 months as a Sales, Led sales calls with team members to establish sales and customer retention goals
- Wrote sales slips and sales contracts
- Maintained friendly and professional customer interactions
- Monitored customer preferences to determine focus of sales efforts
- Resolved customer complaints by exchanging merchandise, refunding money, and adjusting bills
- Maintained high integrity during each sale
Owner
Cut-N-Clean Lawn care
Shelby
10.2005 - 01.2012
- And head of operations
- Coordinate daily and seasonal requirements and special projects
- Winterize/D-Winterize yards and flower beds
- Specialized in high-quality interior/exterior remodeling and repairs
Electrician
Robinson Electric
Cleveland
09.2006 - 10.2007
- Learned leadership skills how to work with others
- Worked closely with low and high voltage
- Worked on Residential and Industrial Commercial job sites
- Installed conduit, hooked up generators, and executed associated control wiring
Salesman
Cellular South
Tupelo
10.2003 - 09.2006
- Utilized my ability to communicate and relate with the public
- Maintain and grow existing customer base and manage churn
Team Leader, Manager
Dixie Cleaners
Tupelo
06.1999 - 09.2005
- Maintain four dry cleaners, while responsible for all employees
- Utilized management skills
- Responsible for all engineering and running of the cleaners
Education
High School Diploma - Electrical
Drew High School
Drew, MS05.1999
Industrial Eletrical
Itawamba Community College
Fulton, MSSkills
- Excellent communication skills
- Exceptional multitasker
- Social media-savvy
- Payroll
- HR
- Rental Sales
- Shop Mod trained
- TechHub trained
- Customer Service and Client Management
- Environmental services
- OSHA
- Time management
- Cost reduction
- Process Improvements
- Program Optimization
- Customer Service Management
- Records Organization and Management
- Goal Setting
- Performance Evaluation and Monitoring
- Staff Scheduling
- Operations Oversight
- Finance and Accounting Oversight
- Supplier Monitoring
- Training Management
- Resource Allocation
- Revenue Forecasting
- Staff Development
- Administrative Management
- Performance Assessment
- Management Team Building
- Decision Making
- Department Oversight
- Problem Anticipation and Resolution
- Sales Tracking
- Employee Motivation
- Recruitment and Hiring
- Policy Development and Enforcement
- Sales Promotion
- Human Resources Oversight
- Assignment Delegation
- Business Leadership
- Team Leadership
- Quality Assurance
- Focus and Follow-Through
- Hiring and onboarding
- Budget Control
- Payroll Administration and Timekeeping
- Sales Strategies
- Inventory Tracking and Management
- Environmental Impact Management
- Presentation Development and Delivery
- P&L Administration
- Word Processing
- Cost Control
- Deadline Management
- Desktops, Laptops and Mobile Devices
- Verbal and Written Communication
- Change Management
- Teamwork and Collaboration
- PPE compliance
- Delegating work
- Strategic Planning
- Relationship building
- Customer Relations
- Calendar Management
- Materials Planning and Logistics
- Logistics
Accomplishments
- Developed highly effective sales training strategies as Sales Manager of a 8-person team.
- Managed a successful sales team of 12 membership who consistently exceeded sales goals for 6 months.
- Named Employee of the Month 7 months in a row when employed as a Retail Sales Representative for Verizon Wireless.
- Led the district in small business sales and was awarded at Winner Circle for VZW in April 2013.
- Core trained through Ryder PM, BA, BH, and Tire & Wheel.
Timeline
Ryder - Manager, II
Field Operations
04.2023 - 02.2025
Ryder - Senior Operation Manager II
Ryder Truck Rental
02.2018 - 04.2023
Ryder - Senior Rental Manager
Ryder Truck Rental
10.2013 - 02.2018
Small Medium Business Manager
Verizon Wireless
03.2013 - 09.2013
Sales Representative
Verizon Wireless
01.2012 - 02.2013
Electrician
Robinson Electric
09.2006 - 10.2007
Owner
Cut-N-Clean Lawn care
10.2005 - 01.2012
Salesman
Cellular South
10.2003 - 09.2006
Team Leader, Manager
Dixie Cleaners
06.1999 - 09.2005
High School Diploma - Electrical
Drew High School
Industrial Eletrical
Itawamba Community College
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