Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kirk Ellis

New Albany

Summary

Versatile and dynamic professional with a proven track record at Ryder Truck Rental, adept at driving operational excellence and customer satisfaction. Skilled in environmental services and exceptional at multitasking, I excel in team leadership and strategic planning, achieving 100% sales quotas and fostering robust client relationships.

Overview

26
26
years of professional experience

Work History

General Manager

B&A Roofing
03.2025 - Current
  • Directed operational strategies to enhance efficiency and reduce costs across multiple departments.
  • Implemented performance metrics to monitor productivity and drive continuous improvement initiatives.
  • Fostered strong relationships with stakeholders to align organizational goals and enhance collaboration.
  • Led cross-functional teams in executing strategic projects, resulting in improved service delivery and customer satisfaction.

Ryder - Manager, II

Field Operations
04.2023 - 02.2025
  • Responsible for both operations and financial management of eight Ryder service locations.
  • Duties include managing personnel, customer relations, and operations.
  • Oversees all safety and environmental responsibilities for service facilities.
  • Responsible for safety, environmental, employee training and ensuring all policies and procedures are being implemented correctly
  • Directly managing and supporting eight direct reports and 121 techs.
  • Assist Director of Operations in business unit, facility, customer, and employee related issues
  • Assist sales professionals to guarantee equipment meets customer's specifications
  • Managed and motivated employees to be productive and engaged in work
  • Accomplished multiple tasks within established timeframes
  • Maintained professional, organized, and safe environment for employees and patrons
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Ryder - Senior Operation Manager II

Ryder Truck Rental
02.2018 - 04.2023
  • Blue Springs MS (0290), Ferrous Metals Iuka MS, and Florence AL
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Directed recruitment, hiring, and training of new staff members.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Ryder - Senior Rental Manager

Ryder Truck Rental
10.2013 - 02.2018
  • Planning of fleet analysis, market product pricing and customer development
  • Provide rental counter training and supervision, supervision of outside sale as well as marketing and rental product line management
  • Develop and build a team with co-workers and senior management
  • High energy and self-motivating with the ability to focus on multiple projects and activities simultaneously, while thriving in a fast paced team environment and self-direction
  • Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
  • Negotiated rental rates with tenants while ensuring maximum profitability for the business.
  • Created and maintained accurate records of rental contracts, payments, and other related documents.

Small Medium Business Manager

Verizon Wireless
03.2013 - 09.2013
  • Coached, developed, and prepared sales team to meet and exceed defined sales
  • Managed the daily activities of all store staff
  • Designed and implemented initiatives and methods/procedures that would drive customer perception of VZW as the market leader in the wireless industry
  • Shared product knowledge with customers while making personal recommendations

Sales Representative

Verizon Wireless
01.2012 - 02.2013
  • Achieved 100% of quota during the 9 months as a Sales, Led sales calls with team members to establish sales and customer retention goals
  • Wrote sales slips and sales contracts
  • Maintained friendly and professional customer interactions
  • Monitored customer preferences to determine focus of sales efforts
  • Resolved customer complaints by exchanging merchandise, refunding money, and adjusting bills
  • Maintained high integrity during each sale

Owner

Cut-N-Clean Lawn care
10.2005 - 01.2012
  • And head of operations
  • Coordinate daily and seasonal requirements and special projects
  • Winterize/D-Winterize yards and flower beds
  • Specialized in high-quality interior/exterior remodeling and repairs

Electrician

Robinson Electric
09.2006 - 10.2007
  • Learned leadership skills how to work with others
  • Worked closely with low and high voltage
  • Worked on Residential and Industrial Commercial job sites
  • Installed conduit, hooked up generators, and executed associated control wiring

Salesman

Cellular South
10.2003 - 09.2006
  • Utilized my ability to communicate and relate with the public
  • Maintain and grow existing customer base and manage churn

Team Leader, Manager

Dixie Cleaners
06.1999 - 09.2005
  • Maintain four dry cleaners, while responsible for all employees
  • Utilized management skills
  • Responsible for all engineering and running of the cleaners

Education

Industrial Eletrical

Itawamba Community College
Fulton, MS

High School Diploma - Electrical

Drew High School
Drew, MS
05.1999

Skills

  • Excellent communication skills
  • Exceptional multitasker
  • Social media-savvy
  • Payroll
  • HR
  • Rental Sales
  • Shop Mod trained
  • TechHub trained
  • Customer Service and Client Management
  • Environmental services
  • OSHA
  • Time management
  • Cost reduction
  • Process Improvements
  • Program Optimization
  • Customer Service Management
  • Records Organization and Management
  • Goal Setting
  • Performance Evaluation and Monitoring
  • Staff Scheduling
  • Operations Oversight
  • Finance and Accounting Oversight
  • Supplier Monitoring
  • Training Management
  • Resource Allocation
  • Revenue Forecasting
  • Staff Development
  • Administrative Management
  • Performance Assessment
  • Management Team Building
  • Decision Making
  • Department Oversight
  • Problem Anticipation and Resolution
  • Sales Tracking
  • Employee Motivation
  • Recruitment and Hiring
  • Policy Development and Enforcement
  • Sales Promotion
  • Human Resources Oversight
  • Assignment Delegation
  • Business Leadership
  • Team Leadership
  • Quality Assurance
  • Focus and Follow-Through
  • Hiring and onboarding
  • Budget Control
  • Payroll Administration and Timekeeping
  • Sales Strategies
  • Inventory Tracking and Management
  • Environmental Impact Management
  • Presentation Development and Delivery
  • P&L Administration
  • Word Processing
  • Cost Control
  • Deadline Management
  • Desktops, Laptops and Mobile Devices
  • Verbal and Written Communication
  • Change Management
  • Teamwork and Collaboration
  • PPE compliance
  • Delegating work
  • Strategic Planning
  • Relationship building
  • Customer Relations
  • Calendar Management
  • Materials Planning and Logistics
  • Logistics
  • Leadership and team building

Accomplishments

  • Developed highly effective sales training strategies as Sales Manager of a 8-person team.
  • Managed a successful sales team of 12 membership who consistently exceeded sales goals for 6 months.
  • Named Employee of the Month 7 months in a row when employed as a Retail Sales Representative for Verizon Wireless.
  • Led the district in small business sales and was awarded at Winner Circle for VZW in April 2013.
  • Core trained through Ryder PM, BA, BH, and Tire & Wheel.

Timeline

General Manager

B&A Roofing
03.2025 - Current

Ryder - Manager, II

Field Operations
04.2023 - 02.2025

Ryder - Senior Operation Manager II

Ryder Truck Rental
02.2018 - 04.2023

Ryder - Senior Rental Manager

Ryder Truck Rental
10.2013 - 02.2018

Small Medium Business Manager

Verizon Wireless
03.2013 - 09.2013

Sales Representative

Verizon Wireless
01.2012 - 02.2013

Electrician

Robinson Electric
09.2006 - 10.2007

Owner

Cut-N-Clean Lawn care
10.2005 - 01.2012

Salesman

Cellular South
10.2003 - 09.2006

Team Leader, Manager

Dixie Cleaners
06.1999 - 09.2005

High School Diploma - Electrical

Drew High School

Industrial Eletrical

Itawamba Community College

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Kirk Ellis