Kirsten Sargent
Petal,MS
Summary
Results-driven leader with the proven ability to lead teams, drive sales growth, deliver exceptional customer experiences, and maintain high operational standards. Strong communicator with a passion for coaching partners, improving store efficiency, and building a positive team culture.
Overview
13
13
years of professional experience
Work History
Shift Supervisor
Starbucks Coffee Company
2022.09 - Current
- Led daily operations, overseeing staff performance, workflow, and growing the customer experience during high-volume shifts.
- Assisted store management with scheduling, task delegation, and operational planning.
- Managed cash handling, deposits, and inventory control with strong attention to accuracy and loss prevention.
- Resolved customer issues effectively, while maintaining brand standards and customer satisfaction.
- Coached and trained partners, improving team readiness and retention.
Barista / Shift Supervisor
Starbucks Coffee Company
2019.02 - 2021.12
- Supervised daily operations to ensure high-quality beverage preparation and customer service.
- Trained and mentored new baristas on product knowledge and operational procedures.
- Managed inventory levels, ensuring consistent supply of ingredients and materials.
- Implemented efficiency improvements in workflows, enhancing service speed during peak hours.
Audit Supervisor
Sam's Club
2014.05 - 2017.06
- Supervised large audit teams to ensure compliance with internal controls and operational standards.
- Conducted risk assessments to identify areas for process improvement and efficiency gains.
- Developed audit plans aligning with organizational goals and regulatory requirements.
- Trained junior auditors on best practices in auditing procedures and documentation standards.
Barista
Starbucks Coffee Company
2013.02 - 2014.06
- Prepared and served high-quality beverages in fast-paced environment.
- Trained new baristas on beverage preparation and customer service standards.
- Ensured cleanliness and organization of workspace, adhering to health regulations.
- Assisted in inventory management, including stock replenishment and waste reduction.
Education
High School Diploma -
Central High School
Macon, GA05.2006
Skills
- Team leadership
- Operations management
- Sales performance
- Coaching & Development
- Inventory Control
Timeline
Shift Supervisor
Starbucks Coffee Company
2022.09 - Current
Barista / Shift Supervisor
Starbucks Coffee Company
2019.02 - 2021.12
Audit Supervisor
Sam's Club
2014.05 - 2017.06
Barista
Starbucks Coffee Company
2013.02 - 2014.06
High School Diploma -
Central High School