Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kolbe Course

Clinton,MS

Summary

Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry, and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.

Overview

4
4
years of professional experience

Work History

HR Assistant II

Amazon
09.2024 - Current
  • Managed approximately 50 cases, emails, and calls per day from amazon associates and management personnel.
  • Collaborated with operations managers to support staffing needs and improve employee engagement.
  • Helped manage attendance, time-off requests, and performance documentation using internal HR systems.
  • Maintained accurate employee records and ensured compliance with company procedures and confidentiality standards.
  • Assisted employees with HR-related inquiries regarding benefits, timekeeping, and company policies.
  • Supported the HR team with daily administrative operations, including onboarding, offboarding, and internal transfers.
  • Coordinated employee relocation processes.
  • Responded to employee inquiries regarding benefits and other HR topics.

Benefit Specialist II

Mississippi Department of Employment Security
07.2023 - 09.2024
  • As a Benefit Specialist II, I conducted outreach to Migrant and Seasonal Farmworker (MSFW) who are not being reached by normal intake activities provided by local office staff throughout the state.
  • Deliver employment services to MSFWs contacted through outreach tailored to the special needs of MSFWs.
  • Ensured MSFWs are aware of basic farmworker rights.
  • Read and familiarize myself with the Judge Richey Order of 1974.
  • Assisted with registration for services, referral to employment opportunities, supportive services and providing information on employment related laws.
  • The Employment Services and Employment Related Law Complaint system and processing complaints and apparent violations.
  • During the non-peak season, I assisted the inspection coordinators with routine housing inspections.
  • The inspections were to ensure that all H-2A housing followed ETA and OSHA regulations.
  • The inspection results were uploaded into the Department of Labor FLAG system, which were then either approved or denied based on ETA and OSHA regulations.

Benefit Specialist II

Mississippi Department of Employment Security
08.2022 - 07.2023
  • As a Benefit Specialist II, I was responsible for assisting employers with account creation and maintenance.
  • I was also tasked with job order management for 3rd party administrators who want to post jobs for numerous companies globally.
  • Additionally, I was tasked with holding virtual appointments with claimants who are looking for jobs.
  • I assisted them with account maintenance, job search services, and program management.

Customer Service Representative

Mississippi Department of Employment Security
03.2021 - 06.2022
  • As a CSR, I was responsible for helping Mississippians get jobs.
  • I executed unemployment job duties such as filing unemployment claims, weekly certifications, troubleshooting accounts, and Mid-level Helpdesk responsibilities.
  • I also conducted claimant and employer interviews by investigating to gain information needed to assist both parties involved.
  • However, my most important responsibility was to ensure claimants were properly paid unemployment benefits under MDES and State Law.
  • Managed approximately 100 calls and emails from customers and businesses per day

Education

Associate of Arts - Criminal Justice

Quinsigamond Community College
Worcester, MA
01.2027

Skills

  • Personnel records maintenance
  • Compensation/payroll
  • Human resources administration
  • Employee relations
  • Technical support
  • HRIS management
  • Payroll processing
  • Microsoft office and docusign
  • Benefits administration
  • Payroll administration

Timeline

HR Assistant II

Amazon
09.2024 - Current

Benefit Specialist II

Mississippi Department of Employment Security
07.2023 - 09.2024

Benefit Specialist II

Mississippi Department of Employment Security
08.2022 - 07.2023

Customer Service Representative

Mississippi Department of Employment Security
03.2021 - 06.2022

Associate of Arts - Criminal Justice

Quinsigamond Community College

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