Summary
Overview
Work History
Education
Skills
Timeline
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KRISTEN BARNIDGE LEE

Ridgeland

Summary

Results-driven professional skilled in researching legal case information and preparing necessary correspondence with strong understanding of legal terminology and processes. Adept in maintaining confidential records and client information. Pleasantly assists attorneys in preparing for trials and other legal proceedings.

Overview

24
24
years of professional experience

Work History

Process Server

Taggart, Rimes & Graham, PLLC
01.2019 - 01.2024
  • Delivered legal documents in compliance with Mississippi law.
  • Prepared affidavits of service and filed documentation.
  • Provided proof of service in form of affidavit.
  • Achieved high success rate in locating hard-to-find individuals through diligent research efforts using public records databases and other resources.
  • Upheld ethical standards by maintaining confidentiality of sensitive client information at all times.
  • Researched defendants' schedules, social media, and analyzed personal records to locate defendants.
  • Maintained detailed records of service attempts, ensuring accurate reporting and successful case resolutions.
  • Improved communication with law firms by providing regular status updates on document delivery progress.

Legal Case Assistant (Pro Bono)

Private Divorce & Custody Case
01.2023 - 01.2023
  • Assisted attorney and client with divorce and custody preparation.
  • Served subpoenas and coordinated service of legal documents.
  • Gathered, reviewed, and analyzed case evidence and records.
  • Organized evidence and court documents and assembled trial binders for court.
  • Conducted comprehensive background checks on potential witnesses, bolstering the credibility of testimonies in court proceedings.
  • Assisted with trial preparations, including exhibit organization and witness coordination, ensuring smooth courtroom proceedings for clients'' benefit.
  • Contacted witnesses to testify under oath at court hearings.

Parts Advisor

Herrin-Gear BMW
01.2018 - 01.2019
  • Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
  • Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
  • Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
  • Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
  • Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.

Service & Parts Manager

Holton Import Service, Inc.
01.2010 - 01.2018
  • Supervised scheduling, billing, and vendor communication.
  • Managed warranty claims efficiently, ensuring timely reimbursement from manufacturers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained compliance records and financial accuracy.
  • Reduced turnaround time on repairs by optimizing workflow processes within the service department.
  • Achieved consistently high customer satisfaction ratings by maintaining strict quality control measures across all operations.
  • Streamlined inventory management processes for improved organization and reduced waste.
  • Established effective communication channels with customers, enhancing their service experience and promoting repeat business.
  • Supervised a team of technicians, fostering a positive work environment and high-quality service standards.

Secretary

Camp Law Firm
01.2007 - 01.2008
  • Managed attorney calendars and client files.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Assisted attorneys with sensitive and confidential communications.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.

Office Assistant

Certified Automotive Service
01.2000 - 01.2006
  • Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
  • Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.

Office Manager

Automotive Services
01.2022 - 2024
  • Directed daily office operations overseeing scheduling and records, and vendors accounts
  • Scheduled appointments, coordinated workflow, and maintained records.
  • Ordered and tracked inventory with accuracy.
  • Researched recalls and technical bulletins, applying investigative skills.
  • Communicated with clients and vendors in a professional and timely manner.

Education

High School Diploma -

Madison Central High School

Skills

  • Legal Document Service & Affidavit Preparation
  • Investigative Research & Information Gathering
  • Trial binder preparation
  • Confidential Records Management
  • Payroll, Billing & Bookkeeping
  • Experienced with Microsoft Office applications
  • Data Entry & Analysis Deadline Management
  • Professional Client & Attorney Communication
  • Customer service
  • Office management
  • Organizational skills
  • Office administration

Timeline

Legal Case Assistant (Pro Bono)

Private Divorce & Custody Case
01.2023 - 01.2023

Office Manager

Automotive Services
01.2022 - 2024

Process Server

Taggart, Rimes & Graham, PLLC
01.2019 - 01.2024

Parts Advisor

Herrin-Gear BMW
01.2018 - 01.2019

Service & Parts Manager

Holton Import Service, Inc.
01.2010 - 01.2018

Secretary

Camp Law Firm
01.2007 - 01.2008

Office Assistant

Certified Automotive Service
01.2000 - 01.2006

High School Diploma -

Madison Central High School

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KRISTEN BARNIDGE LEE