KRISTI RUSSELL

Bowers Auto Inc

08.2004 - Current

Supervised and coordinated activities of collections employees attempting to gather monies owed from consumers.
Maintained a high level of customer satisfaction through professional communication and dispute resolution tactics.
Researched accounts and completed due diligence to resolve collection problems.
Investigated and reviewed credit risks and collections.
Processed payments and applied to customer balances.
Reviewed delinquent accounts daily, prioritizing efforts based on balance size and days past due status.
Managed escalated customer issues, providing resolutions that balanced both company interests and customer needs.
Maintained high volume of calls and met demands of busy and productive group.
Used probing techniques to determine debtors' reasons for delinquency.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
Assisted sales Department in Negotiating purchase prices and explained sales, warranty, and optional products.
Met customers on lot and in showroom to discuss available vehicles and options.
Assisted customers in understanding loan terms and conditions to make informed decisions.
Processed and closed Auto loans
Assisted Service Department with scheduling service appointment, ordering parts, and updating customer on status of repairs
Filed Warranty Claims

Summary