Kristi White
Fulton
Summary
Dedicated customer service and hospitality professional skilled in team supervision and client support. Drives guest satisfaction by upholding cleanliness and organization standards while managing daily operations in fast-paced settings. Communicates effectively and prioritizes time management to foster teamwork and efficiency.
Overview
15
15
years of professional experience
Work History
Customer Service
Primary Eye Clinic
Tupelo
08.2024 - 07.2026
- Guided customers in selecting optical products to meet their needs.
- Developed strategies that enhanced customer service experiences.
- Coordinated and confirmed customer appointments to maximize scheduling efficiency.
- Processed insurance billing claims accurately.
- Familiar with Office Mate and Revolution EHR software.
Assistant Housekeeping Manager/Supervisor
Holiday Inn Express
Fulton
06.2022 - 08.2024
- Supervised housekeeping staff to ensure efficient daily operations.
- Inspected guest rooms for quality assurance and adherence to brand standards.
- Developed cleaning schedules to maintain high cleanliness standards.
- Monitored staff performance and provided constructive feedback for development.
- Trained new team members on procedures and safety protocols.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Collaborated with management to implement process improvements in housekeeping services.
- Coordinated inventory management for cleaning supplies and equipment.
- Developed relationships with suppliers in order to secure competitive pricing on materials required by the department.
In-Home Monitor for Elderly
First Choice Home Care
Itawamba County
09.2021 - 06.2022
- Supported clients with personal care tasks, ensuring dignity and comfort during bathing and dressing.
- Enabled client independence by assisting with daily living activities and monitoring health and safety.
- Facilitated meal preparation to ensure clients received nutritious meals tailored to dietary needs.
Customer Service/Accounts Receivable
Chickasaw Container
Okolona
02.2011 - 02.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Achieved cost-savings by developing functional solutions to problems.
Education
High School Diploma -
East Union High School
Blue Springs, MS05-2003
Itawamba Community College
Fulton, MSSkills
- Insurance billing
- Appointment scheduling
- Quality assurance
- Client relationship management
- Conflict resolution
- Customer support leadership
- Supply chain coordination
Timeline
Customer Service
Primary Eye Clinic
08.2024 - 07.2026
Assistant Housekeeping Manager/Supervisor
Holiday Inn Express
06.2022 - 08.2024
In-Home Monitor for Elderly
First Choice Home Care
09.2021 - 06.2022
Customer Service/Accounts Receivable
Chickasaw Container
02.2011 - 02.2017
High School Diploma -
East Union High School
Itawamba Community College