Kristin Plunkett
Fulton
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Experienced in data processing. Skilled at entering data quickly with strong attention to detail and accuracy. Team player with outstanding communication skills and flexibility in working with others. Committed to contributing to company growth.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
RedMed Urgent Care
Fulton
12.2024 - 04.2025
- Greeted patients and visitors with a friendly demeanor and professional attitude.
- Managed appointment scheduling using electronic health record systems efficiently.
- Handled incoming calls, directing inquiries to appropriate medical staff promptly.
- Processed patient registrations and verified insurance information accurately.
- Answered phone calls and addressed inquiries regarding services and insurance coverage.
- Assisted in processing patient billing and insurance claims accurately.
Nursing Assistant
NORTH MISSISSIPPI HEALTH SERVICES
Tupelo
07.2024 - 10.2024
- Provided direct patient care, including bathing, dressing, and feeding, to ensure comfort and well-being
- Assisted with mobility and transfers of patients using proper lifting techniques to prevent injuries
- Monitored vital signs such as blood pressure, pulse rate, and temperature on a regular basis to identify any changes or abnormalities
- Maintained cleanliness and organization of patient rooms by regularly sanitizing surfaces and restocking supplies
- Documented patient information accurately in electronic medical records (EMR) system for easy access by healthcare professionals
- Collaborated with interdisciplinary healthcare team members to develop individualized care plans for patients based on their specific needs
- Responded promptly to call lights and alarms from patients, addressing their concerns or notifying appropriate staff members as needed
- Assisted patients with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
Receptionist
Total Eye Care
Amory
10.2021 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Answered phone calls and addressed inquiries regarding services and insurance coverage.
- Assisted in processing patient billing and insurance claims accurately.
Receptionist
Troupe Family Optometry
Tupelo
06.2021 - 10.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Assisted in processing patient billing and insurance claims accurately.
- Answered phone calls and addressed inquiries regarding services and insurance coverage.
Education
Associate of Applied Science - Public Health
Itawamba Community College
Fulton, MS05-2021
GED -
Bevill State Community College
Hamilton, AL12-2016
Skills
- Expense Reporting
- Multi-Line Telephone Systems
- Cloud-Based File Organization
- Call Answering and Routing
- Resident Satisfaction
- Microsoft Office
- Meeting Preparation
- Correspondence and Office
- Office Equipment Operation
- Documents
- Strategic Planning
- Patient Information Collection
- Computer Operation
- Organizational skills
- Communication skills
- Appointment scheduling
- Electronic health records
- Patient registration
- Insurance verification
- Medical billing
- Data entry
- Administrative skills
- Calendar management
Timeline
Front Desk Receptionist
RedMed Urgent Care
12.2024 - 04.2025
Nursing Assistant
NORTH MISSISSIPPI HEALTH SERVICES
07.2024 - 10.2024
Receptionist
Total Eye Care
10.2021 - 05.2023
Receptionist
Troupe Family Optometry
06.2021 - 10.2021
Associate of Applied Science - Public Health
Itawamba Community College
GED -
Bevill State Community College