Kristyl Patterson
Corinth,MS
Summary
Dedicated and detail-oriented Customer Service Professional with extensive experience in supporting customers in remote environments. Proven ability to manage high-volume inquiries, schedule and coordinate appointments, and provide clear, friendly, solution-focused assistance. Expertise in utilizing CRM systems to maintain accurate records and resolve issues efficiently while ensuring a positive customer experience. Recognized for strong communication skills, reliability, and the capacity to work independently while contributing to team success. Committed to delivering exceptional service and fostering trust in every customer interaction.
Overview
16
16
years of professional experience
Work History
CSR 3
Sc Companies
11.2025 - Current
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Customer Service Representative
NexRep
03.2022 - Current
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Created a new customer database by entering customer information into a database
Office Manager
Patterson Construction
06.2011 - 01.2020
- Responsible for maintaining a clean, well-organized workspace and an atmosphere where employees feel comfortable and motivated
- Managed office space, equipment, and [x] employees, including providing for meeting space, central filing, and equipment and computer technology
- Maintained a track record of excellent customer service, resolved customer issues to satisfaction, and reduced the complaint rate by 34%
Cashier/Customer Service
Walmart
03.2010 - 04.2011
- Handled multiple customers with payments and locating different products within the store.
Education
High School Diploma - General
Homeschooled
Holland, MI06.2007
Skills
- Customer service
- Communication skills
- Computer skills
- Empathy
- Time Management
- Self Starter
- HIPAA Certified
- Problem-solving
- Documentation
- Follow-up skills
- Payment processing
- Call center procedures
- Calm demeanor
- Microsoft Office Suite
Timeline
CSR 3
Sc Companies
11.2025 - Current
Customer Service Representative
NexRep
03.2022 - Current
Office Manager
Patterson Construction
06.2011 - 01.2020
Cashier/Customer Service
Walmart
03.2010 - 04.2011
High School Diploma - General
Homeschooled