Krystal Brown-Carmichael
Gulfport
Summary
Results-driven Human Resources and Administrative Support Professional with a decade of experience in recruitment strategies and employee relations. Expertise in enhancing candidate experiences and ensuring compliance with labor laws while driving operational efficiency. Demonstrated ability to lead teams and support HR initiatives across diverse environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Talent Acquisition Partner
MEMORIAL HEALTH SYSTEM
Gulfport
10.2022 - Current
- Enhanced candidate experience by implementing effective communication strategies throughout recruitment process.
- Prepared offer documents and communicated details to hiring managers.
- Reviewed and routed applications for physician clinics, ensuring timely processing and alignment with clinic needs.
- Participated in community career fairs to attract diverse talent for various positions, increasing candidate pool.
- Supported HR team on business matters impacting HR operations and initiatives.
- Advised on labor law and human relations issues affecting HR operations.
- Communicated offer rejections to compensation team promptly.
- Maintained up-to-date knowledge of recruitment trends, organizational policies, and legislative changes.
Area Supervisor- Recruiter
STAFFPRO LLC
Biloxi
04.2022 - 11.2022
- Facilitated new hire orientation programs to ensure smooth onboarding for casino staff.
- Recruited talent for Hollywood Casino Boomtown and Island View Casino.
- Conducted onsite recruiting and organized job fairs to engage potential candidates.
- Advertised open positions through social media platforms to enhance visibility.
- Monitored turnover rates and produced new hire reports to identify recruitment trends.
- Processed new hire paperwork, including I-9 forms and payroll on a weekly basis.
- Supervised more than fifty employees to ensure operational efficiency.
Human Resources Coordinator
THE FOUNTAIN GROUP
09.2021 - 03.2022
- Reviewed employee relations case files to ensure compliance and improve resolution effectiveness.
- Conducted special HR projects to streamline processes and enhance operational efficiency.
- Processed unemployment claims using Talx-Equifax, ensuring timely and accurate benefits distribution.
- Approved or denied time off requests through Workday, maintaining leave policies.
- Responded to employee inquiries via Embark system, addressing concerns promptly.
- Uploaded and updated COVID vaccination cards in Workday for record accuracy.
- Performed employee verifications to confirm employment status and eligibility.
- Audited disciplinary action reports to ensure adherence to company policies.
Scheduling and Staffing Administrator
LOWES HOME IMPROVEMENT
Gulfport
05.2020 - 02.2021
- Created work schedules for all departments to optimize staffing.
- Approved weekly timecards, ensuring timely and accurate payroll processing.
- Processed store payroll efficiently and timely.
- Prepared and posted job requisitions on multiple job boards to attract qualified candidates.
- Prescreened applicants and conducted in-person interviews to select qualified candidates.
- Onboarded new hires and facilitated orientation sessions.
- Assisted store manager in planning and executing employee appreciation activities and rewards ceremonies.
HR Representative/ Recruiting Coordinator
HANCOCK WHITNEY BANK
Gulfport
09.2017 - 05.2020
- Conducted structured competency-based and behavioral interviews to identify candidate fit for roles.
- Showcased expertise as recruiting coordinator and recruiter across multiple projects.
- Handled HR inquiries via phone, chat, web portal, and email to ensure timely resolutions.
- Maintained detailed records of interviews and new hires to support compliance.
- Processed and approved HR system changes submitted by associates and managers efficiently.
- Escalated complex inquiries to HR service center specialists and management partners.
- Delivered exceptional service while presenting a professional image to associates.
- Prioritized and completed projects within established deadlines to enhance productivity.
Bank Teller
GEORGIAS OWN CREDIT UNION
Norcross
04.2013 - 02.2015
- Processed check cashing and deposit transactions efficiently.
- Processed cashier checks promptly to fulfill customer requests, ensuring timely access to funds.
- Generated sales referrals for banking products, contributing to branch revenue growth.
- Provided exceptional customer service in call center and branch settings, enhancing client satisfaction.
Sales and Service Specialist
BANK OF AMERIC
Dacula
12.2008 - 01.2013
- Promoted products and services based on customer needs, driving sales growth.
- Resolved customer banking issues, improving service satisfaction and retention.
- Opened checking and savings accounts for new clients, facilitating smooth onboarding.
- Trained new tellers on operational procedures and customer service standards, ensuring consistent service delivery.
- Processed financial transactions, including deposits and withdrawals, ensuring accuracy.
- Balanced cash vault to ensure financial integrity and security.
- Conducted bank audits to maintain compliance with federal regulations.
- Maintained federal compliance standards across all banking operations.
Education
MBA - Human Resources
Delta State University
01-2025
B. A - Human Resources Management
Saint Leo University
01-2016
A. A - Business Administration
Saint Leo University
01-2015
Skills
- Talent acquisition
- Recruitment strategy
- Candidate sourcing
- Onboarding
- Applicant tracking
- Offer negotiation
- Recruitment law
- HRIS
- Employee relations
- Workforce diversity
- HRIS
- Decision-making
- Talent management
- Performance review
- Team collaboration
- Problem solving
- Communication skills
- Employee engagement
- Employee engagement
Certification
- Business Management & Leadership, Gwinnett Technical College, 05/13
- Human Resources Management, Technical College, 05/13
Timeline
Talent Acquisition Partner
MEMORIAL HEALTH SYSTEM
10.2022 - Current
Area Supervisor- Recruiter
STAFFPRO LLC
04.2022 - 11.2022
Human Resources Coordinator
THE FOUNTAIN GROUP
09.2021 - 03.2022
Scheduling and Staffing Administrator
LOWES HOME IMPROVEMENT
05.2020 - 02.2021
HR Representative/ Recruiting Coordinator
HANCOCK WHITNEY BANK
09.2017 - 05.2020
Bank Teller
GEORGIAS OWN CREDIT UNION
04.2013 - 02.2015
Sales and Service Specialist
BANK OF AMERIC
12.2008 - 01.2013
MBA - Human Resources
Delta State University
B. A - Human Resources Management
Saint Leo University
A. A - Business Administration
Saint Leo University