Summary
Overview
Work History
Education
Skills
Timeline
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Krystal Davis

D'Iberville

Summary

Results-driven Junior Business Analyst at COLSA Corporation with expertise in data analysis and business process improvement. Successfully enhanced stakeholder communication through impactful data visualizations and streamlined workflows. Proven ability to train and support teams, fostering collaboration and achieving high customer satisfaction. Proficient in Microsoft Excel and adept at adapting to rapid changes.

Overview

5
5
years of professional experience

Work History

Junior Business Analyst

COLSA Corporation
08.2023 - Current
  • Enhanced stakeholder communication by creating easy-to-understand visualizations of complex data sets.
  • Collaborated with cross-functional teams to optimize workflows and drive process improvements.
  • Evaluated software solutions, participating in vendor selection processes to choose systems that best aligned with company needs.
  • Identified trends within large datasets, providing valuable insights for management review and action planning.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Streamlined reporting methods by automating data collection and analysis procedures.

Customer Assistance Representative

Global Commerce Solutions
03.2020 - 08.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Exceeded performance metrics consistently, demonstrating dedication to delivering exceptional service.
  • Trained new hires in company policies and best practices, contributing to the development of a skilled workforce.
  • Delivered outstanding support during peak periods, maintaining patience and composure under pressure.
  • Reduced response times, effectively handling a high volume of calls and emails daily.
  • Served as a liaison between customers and other departments to ensure seamless communication on critical matters or escalated concerns.
  • Responded proactively and positively to rapid change.

Education

Bachelor's Degree - Business Administration in Project Management

American InterContinental University
Schaumburg, IL
02-2017

Skills

  • Microsoft Excel
  • Business process improvement
  • Data analysis
  • Business administration
  • Microsoft Office Suite
  • Market research
  • Workflow Analysis
  • Data visualization

Timeline

Junior Business Analyst

COLSA Corporation
08.2023 - Current

Customer Assistance Representative

Global Commerce Solutions
03.2020 - 08.2023

Bachelor's Degree - Business Administration in Project Management

American InterContinental University

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Krystal Davis