Kwacia Simon
Hattiesburg
Summary
Dynamic Logistics Specialist with proven expertise at FedEx in optimizing inventory management and enhancing supply chain efficiency. Skilled in logistics analysis and materials handling, I excel in fostering customer satisfaction through effective communication and problem-solving. Achieved significant cost savings while ensuring timely deliveries and maintaining high service standards.
Overview
9
9
years of professional experience
Work History
Logistics Specialist
FedEx
10.2023 - Current
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
CSR
General Dynamics
01.2021 - 09.2023
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Office Administrative Assistant
Humble Heart Home Health
01.2016 - 12.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Education
Hattiesburg High School
Hattiesburg, MSNo Degree - Accounting
Alcorn State University
Lorman, MS05-2019
Skills
- Materials handling
- Warehouse management
- Logistics analysis
- Inventory counting
Timeline
Logistics Specialist
FedEx
10.2023 - Current
CSR
General Dynamics
01.2021 - 09.2023
Office Administrative Assistant
Humble Heart Home Health
01.2016 - 12.2020
Hattiesburg High School
No Degree - Accounting
Alcorn State University
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