Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kwan Lewis

D'Iberville

Summary

Dynamic professional with extensive experience in customer service and hospitality, notably at Hampton Inn and Suites. Proven ability to resolve complaints swiftly and enhance guest relations. Skilled in payment processing and time management, consistently delivering exceptional service and fostering strong client relationships. Committed to maintaining high standards in fast-paced environments.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Front Desk Clerk

Hampton Inn and Suites
12.2019 - Current
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.

Salon Owner/Operator

Hair Vibe the Salon
03.2006 - Current
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Increased customer retention through exceptional service and consistent follow-up communication.

Medical Courier Independent Contractor

HCLogik
08.2022 - 10.2024
  • Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
  • Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
  • Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
  • Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
  • Properly documented all specimens received using [Software].
  • Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
  • Developed strong relationships with clients by consistently delivering outstanding service and maintaining professionalism at all times.
  • Strengthened relationships with healthcare providers, understanding and meeting their specific delivery needs.

Education

GED -

Gulfport High School
Gulfport

Skills

  • Time management
  • Customer service
  • Hospitality services
  • Administrative skills
  • Problem-solving skills
  • Listening skills
  • Payment processing
  • Complaint resolution
  • Guest relations
  • Hospitality management
  • Cash handling
  • Multi-line phone systems
  • Reservation management

Certification

HIPPA

BBP

CPR/AED/FIRST-AID

Languages

English
Full Professional

Timeline

Medical Courier Independent Contractor

HCLogik
08.2022 - 10.2024

Front Desk Clerk

Hampton Inn and Suites
12.2019 - Current

Salon Owner/Operator

Hair Vibe the Salon
03.2006 - Current

GED -

Gulfport High School

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Kwan Lewis