Kylan Weathersby
Southaven
Summary
Driven and results-oriented retail leader with 6+ years of retail and customer service experience, including nearly 3 years of management experience with Nike / Converse. Proven track record of exceeding sales goals, recruiting and developing top-performing teams, and managing daily store operations. Recognized multiple times as Employee of the Month for leadership, performance, and customer service excellence. Passionate about building strong team culture and delivering a fun, full-service retail experience aligned with company standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Sales Manager
Converse
Southaven
03.2023 - Current
- interviewing, and onboarding high-caliber team members to meet staffing needs.
- Coordinated with other departments within the organization.
- Reviewed store policies and made changes to streamline operations and increase productivity.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Demonstrated knowledge of audit and compliance standards.
- Trained and developed associates on product knowledge, customer engagement, and performance expectations.
- Provided ongoing feedback and accountability while enforcing company policies and operational standards.
- Supervised daily store operations, including opening/closing procedures, scheduling, delegation, and task management.
- Oversaw loss prevention practices and protected company assets in management’s absence.
- Completed bank deposits and maintained accurate cash control procedures.
- Resolved customer concerns professionally, ensuring a positive and lasting impression.
- Recognized multiple times as Employee of the Month for sales leadership and team impact.
PSE Clerk
USPS
Hernando
08.2023 - 02.2025
- Processed incoming and outgoing mail efficiently and accurately.
- Sorted and distributed mail to appropriate postal routes and departments.
- Operated postal equipment for weighing, labeling, and tracking shipments.
- Trained new staff on procedures, equipment usage, and customer service expectations.
- Scanned documents for mailing purposes and generated labels for outgoing items.
- Provided customer service support to clients over the phone, via email or in person.
- Performed data entry duties for tracking mail and other related activities.
Cashier Team Lead
GUESS Factory
Horn Lake
05.2021 - 04.2024
- Supervised daily operations and maintained efficient cash handling processes.
- Trained and mentored new cashiers on company policies and customer service standards.
- Assisted in managing inventory and restocking merchandise on the sales floor.
- Monitored cash register performance and addressed discrepancies promptly.
- Assisted cashiers with resolving customer complaints and inquiries.
Education
Radiology - Associate's degree
CCI Training Center
Arlington, TXGeneral Studies - Associate's degree
Coahoma Community College
Clarksdale, MSHigh school diploma -
Horn Lake High School
Horn Lake, MSSkills
- Shipping & receiving
- Zoom
- Customer communication
- Load & unload
- Driving
- Personal vehicle (delivery method)
- Efficiency
- Detailing
- Vehicle issue reporting
- Forklift
- Warehouse experience
- Dependability
- Time management
- Communication skills
- Problem solving
- Lead generation
- Sales coaching
- Computer operation
- Pallet jack
- Heavy lifting
- Outdoor work
- Phone communication
- Packaging
- Delivery driver experience
- Computer skills
- Vehicle cleanliness maintenance
- Unloading
- Teamwork
- Surveillance
- Mobile devices
- Staff scheduling
- Employee performance management
- Stock audits
- Training and mentoring
- Investment product sales
- Cash handling
- Product demonstrations
- Display maintenance
- Visual merchandising
- Cycle count audits
- Critical thinking
- Upselling strategies
- Sales team leadership
Certification
Driver's License
Languages
English
Timeline
PSE Clerk
USPS
08.2023 - 02.2025
Retail Sales Manager
Converse
03.2023 - Current
Cashier Team Lead
GUESS Factory
05.2021 - 04.2024
Radiology - Associate's degree
CCI Training Center
General Studies - Associate's degree
Coahoma Community College
High school diploma -
Horn Lake High School