Kyle Keys
Lucedale,MS
Summary
Dynamic Inside Claims Adjuster with an active homestate adjusters license in MS, and several non-resident adjuster licenses in varying states. With a proven track record at Pilot Catastrophe Services, excelling in claims analysis and customer service. Adept at conducting thorough investigations and negotiating fair settlements, enhancing client satisfaction. Highly motivated team player with exceptional attention to detail, fostering strong relationships and ensuring accurate claim resolutions.
Overview
8
8
years of professional experience
Work History
Inside Claims Adjuster
Pilot Catastrophe Services
04.2023 - 06.2024
- Enhanced team performance by sharing knowledge on best practices for claim handling procedures.
- Conducted thorough investigations for accurate claim resolutions, resulting in satisfied policyholders.
- Reviewed policy coverage details to determine appropriate liability limits for each specific case accurately.
- Ensured accurate record-keeping with detailed notes on all communications between involved parties during a claim''s lifecycle.
- Built strong relationships with clients through timely communication and empathetic problem resolution.
- Negotiated fair settlements with policyholders and vendors, ensuring positive customer experiences.
- Maintained a high level of claim processing accuracy by staying updated on company policies and state regulations, resulting in a reduced number of errors.
- Maintained up to 30+ catastrophe claims at a time
Manager
Cool E Smokin Vapors
02.2016 - 10.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
Education
GED -
George County High School
Lucedale, MS05-2016
Skills
- Professionalism and integrity
- Investigation techniques
- Claims analysis expertise
- Customer service
- Decision-making proficiency
- Problem-solving
- Highly motivated
- Attention to detail
- Critical thinking
- Team collaboration
Timeline
Inside Claims Adjuster
Pilot Catastrophe Services
04.2023 - 06.2024
Manager
Cool E Smokin Vapors
02.2016 - 10.2022
GED -
George County High School
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