Kyle Lay

• Product Placement & Maintenance

o Rotate product as required by customer/manufacturer for perishable merchandise and for merchandise requiring freshness checks.

o Conduct regular checks of store shelf tags to ensure continued distribution and assist with reordering of product.

o Ensure that all retail objectives and shelf standards are met and maintained in assigned territory.

o Keep sections set to customer’s schematic or stocking plan as is required or beneficial to manufacturer or clients.

o Maintain 100% distribution of all manufacturer-client products approved by the Kroger family of companies or Planogram (POG) team.

o Sell and service all principal accounts represented by Empire to ensure all the authorized items are on shelf and priced and tagged properly.

o Accurately and efficiently weigh, package, code date and label products as needed.

o Responsible for maintaining the integrity of the customer specified job aids/recipes.

• Product Analysis & Reporting

o Maintain and update all territorial records.

o Carefully review all sales reports to maintain awareness of progress toward assigned goals.

o Maintain competitive awareness and promptly report all information through proper channels.

o Report completely and on time using forms supplied and with the frequency requested.

o Utilization of reporting tools such as PowerBI or Go Spot Check to report on specific goals and targets.

o Responsible for introducing new ideas and sales opportunities for existing product in customer stores.

o Adhering to inventory analysis and reporting processes as required by the customer/manufacturers’ established requirements.

• Promotional Display Maintenance

o Set up displays of manufacturer or client brands while working within the guidelines of customer regulations and manufacturer/client display objectives.

o Coordinate activities and cooperate with Operations regarding the execution of promotional programs.

o Execute point-of-sale material and Instant Redeemable Coupons to stores as required by the manufacturer or client and approved by the retailer.

o Act as primary executer of large-scale projects including grand openings, remodels, and store walks of customer locations as needed.

• Customer Support and Training

o Establish and maintain rapport with all district managers, store managers, and store personnel in assigned territories.

o Perform training demonstrations for customer employees regarding proper preparation and/or display of product.

o Practice and teach all food safety standards as established and required by the customer.

o On a daily basis, perform training for customer associates based on the manufacturer and customer specifications.

o Training performed in the following areas: Order Placement, Product-Management and rotation, CAO maintenance, .

• Other Administrative Duties

o Attend and present at district meetings and training seminars with internal/customer leaders as needed.

o Timely communication requirements through various channels including email and telephone.

o Maintain territory files and company owned office equipment.

o Attend and participate in all scheduled company meetings.

o Exercise expense control within company guidelines.

Server Job Responsibilities:

• Serves patrons with food and beverages in a positive and friendly manner.
• Provides information to help food and beverage selections.
• Presents ordered choices in a prompt and efficient manner.
• Keeps kitchen staff informed by noting timing of meal progression.
• Responds to additional patron requirements by inquiring of needs and observing dining process.
• Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs.
• Concludes dining experience by acknowledging choice of restaurant and inviting patrons to return.
• Maintains dining ambiance with an enthusiastic attitude.
• Interact with customers in a friendly, positive, and professional manner.
• Training of new team members joining our team.