Kylee Gatlin

Ocean Springs

Summary

Customer service professional with over four years of experience in service, retail, hospitality, and farm supply settings. Skilled in computer systems, cash handling, and building strong relationships with customers and colleagues.

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

years of professional experience

Work History

Bartender/Bottle Girl

The Landing

Starkville

01.2025 - Current

Served as bartender and bottle girl, demonstrating adaptability by filling server, food runner, expo, and manager roles as needed.
Prepared beverages for guests and supported server stations during peak hours. Managed POS system updates, menu changes, inventory tracking, and payment processing.
Developed relationships with regular customers, fostering loyalty and repeat business.
Crafted innovative cocktail recipes to enhance customer experience and satisfaction.
Managed bar inventory effectively, ensuring optimal stock levels and minimized waste.
Trained and mentored new staff on service standards and drink preparation techniques.
Managed hundreds of orders a day.

Food Runner/To Go/Host/Server

Sully’s

Petal

01.2021 - 01.2022

Advanced from food runner and host to server, overseeing order fulfillment and customer requests. Processed orders using POS systems and coordinated with kitchen staff, management, and guests. Managed cash and payment processing during shifts.
Coordinated timely delivery of food orders to ensure customer satisfaction and smooth dining experiences.
Assisted kitchen staff in maintaining cleanliness and organization of food preparation areas.
Collaborated with servers to prioritize and streamline order fulfillment during peak hours.
Trained new food runners on operational procedures and best practices for efficient service.
Maintained high standards of hygiene and safety compliance in accordance with health regulations.

Customer Service Personnel

MS Farm and Garden

Petal

06.2021 - 08.2021

Served as the primary customer service representative.
Maintained and updated store layout according to seasonal needs.
Managed inventory control.
Operated computer systems for both warehouse and store operations.
Utilized strong communication skills to assess and address customer needs for animal care, feed, and plants.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

Associate of Arts - Chemistry

Jones County Junior College

Ellisville, MS

05-2024

High School Diploma -

Petal High School

Petal, MS

12-2021

Skills

Customer Service: Client support, complaint resolution, case management
Technical Skills: POS systems, cash handling, inventory management, multiple computer systems
Communication: People skills, conflict resolution, team collaboration, professional attitude, clear and effective communication

Operational: Order fulfillment, multitasking, problem-solving, time management
Highly reliable
Patience and tolerance

Timeline