Summary
Overview
Work History
Education
Skills
Timeline
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Kylee Keebler

Ocean Springs

Summary

Hospitality professional with background in creating seamless and enjoyable dining experiences for guests. Known for effectively managing guest interactions, reservations, and seating arrangements while maintaining positive and organized environment. Team-oriented with focus on collaboration and adaptability to meet changing needs and ensure guest satisfaction.

Overview

1
1
year of professional experience

Work History

Restaurant Hostess

Aunt Jenny's Catfish Restaurant
01.2023 - 06.2023
  • Greeted and seated guests, ensuring a welcoming atmosphere and smooth dining experience.
  • Managed reservation system to optimize seating efficiency and minimize wait times.
  • Assisted with menu explanations, enhancing guest understanding of offerings.
  • Coordinated with servers and kitchen staff to ensure timely service and customer satisfaction.
  • Monitored dining area for cleanliness, promptly addressing any issues to maintain high standards.
  • Trained new staff on hosting procedures and customer interaction best practices.
  • Conducted daily opening and closing duties, ensuring readiness for service operations.
  • Handled guest inquiries and complaints professionally, fostering positive relationships.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Waitress

Aunt Jenny's Catfish Restuarant
01.2023 - 06.2023
  • Provided attentive service to guests, ensuring satisfaction and prompt resolution of issues.
  • Assisted in maintaining cleanliness and organization of dining area and kitchen.
  • Processed customer orders accurately using point-of-sale systems.
  • Enhanced guest experiences by offering menu recommendations and addressing dietary needs.
  • Managed cash transactions, balancing registers at the end of each shift.
  • Adapted to fast-paced environment, multitasking effectively during peak hours.
  • Participated in training new staff on service protocols and restaurant policies.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Shoe Department Associate

Shoe Dept. Encore
05.2022 - 09.2022
  • Assisted customers in selecting footwear based on style and fit preferences.
  • Maintained organized shoe displays to enhance store aesthetics and accessibility.
  • Processed sales transactions accurately using point-of-sale systems.
  • Provided exceptional customer service by responding to inquiries and resolving issues promptly.
  • Collaborated with team members to restock inventory and manage stock levels effectively.
  • Learned product knowledge to assist customers with informed purchasing decisions.
  • Followed safety protocols to ensure a clean and safe shopping environment for customers.
  • Contributed to the successful execution of seasonal promotions and special events within the shoe department.
  • Enhanced store sales by cross-selling and upselling complementary accessories with shoe purchases.
  • Facilitated smooth checkout processes for customers using various payment methods while adhering to cash handling procedures accurately.

Education

No Degree - Pre-law

Mississippi Gulf Coast Community College
Gautier, MS
05-2028

Skills

  • Customer service
  • Greeting guests
  • Active learning
  • Cash handling
  • Complex Problem-solving
  • Personal presentation
  • Server support
  • Order taking
  • Cleanliness
  • Service quality
  • Table setting
  • Guest engagement

Timeline

Restaurant Hostess

Aunt Jenny's Catfish Restaurant
01.2023 - 06.2023

Waitress

Aunt Jenny's Catfish Restuarant
01.2023 - 06.2023

Shoe Department Associate

Shoe Dept. Encore
05.2022 - 09.2022

No Degree - Pre-law

Mississippi Gulf Coast Community College

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Kylee Keebler