An extremely focused and hard-working individual with over nine years of working with the public. Skills include communication, prioritization and problem-solving, organization and planning, and attention to detail.
Overview
9
9
years of professional experience
2019
2019
years of post-secondary education
Work History
Legal Secretary
Jonas and Blalock, PLLC
Aberdeen
03.2025 - Current
Managed legal documentation and correspondence, ensuring timely submissions and compliance with regulatory requirements.
Coordinated case management processes, enhancing efficiency and supporting attorneys in trial preparations.
Developed and maintained an organized filing system, improving document retrieval times and reducing misfiling incidents.
Prepared legal forms and documents with precision, contributing to the overall accuracy of case files and client records.
Assisted in client communications, fostering strong relationships and ensuring clients were informed of case developments.
Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
Proofed documents and submitted to attorneys for review.
Maintained attorney calendars by keeping track of appointments, meetings and conferences.
Processed and distributed invoices to bill clients.
Organized case files by creating and maintaining document filing systems for easy retrieval of information.
Assisted in maintaining department attorney personnel files with utmost confidentiality.
Greeted visitors to the office in a professional manner while providing support to attorneys as needed.
Front Desk Receptionist
Total Eye Care of Amory
Amory
03.2024 - 08.2024
Greeted patients warmly and made them feel welcome.
Collected and verified patient information, including insurance details and identification.
Assisted patients in completing necessary forms and paperwork.
Answered phone calls and responded to patient inquiries in a courteous and professional manner.
Scheduled, rescheduled, and confirmed patient appointments.
Managed the clinic's appointment schedule, ensuring efficient use of provider time.
Notified patients of appointment changes or delays.
Maintained accurate and up-to-date patient records, both electronic and paper-based.
Filed and retrieved patient records as needed by healthcare providers.
Ensured the confidentiality and security of patient information in compliance with HIPAA regulations.
Processed patient payments, co-pays, and past due balances.
Ordered and maintained office supplies and clinic forms.
Relayed messages between patients and providers as needed.
Did the end of day deposits and made sure everything balanced.
Participated in team meetings and contribute to make improvements.
Wound Care Technician
Wound Management Specialists
Amory
09.2023 - 02.2024
Gathered and documented patient information, including medical history.
Assisted in the preparation of wound care supplies for treatments.
Performed dressing changes on patients with acute and chronic wounds.
Provided education to patients regarding wound care instructions and medications.
Cleaned and sterilized instruments used in wound care treatments.
Assessed wound healing progress, taking photographs as needed for documentation purposes.
Maintained accurate records of patient's wound care treatment plans, progress notes and discharge summaries.
Applied moist dressings, topical ointments, gels, creams, pastes or foams to affected areas of skin and wound sites according to established protocols.
Administered compression bandages or wraps when necessary to promote healing of venous ulcers or edema management.
Documented all treatments provided in accordance with established policies and procedures.
Documented and evaluated patients' medical histories and prescribed topical medications to treat conditions and manage pain.
Performed admission evaluations of new patients to obtain basic medical information and reported deviations from normal findings to attending physician.
Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
Assisted with nursing duties in short-staffed areas.
Optician
Total Eye Care of Amory
Amory
05.2023 - 09.2023
Assisted customers with selecting frames and lenses that best suited their needs.
Provided information on lens types, frame styles and materials, lens coatings, and accessories.
Performed basic vision screenings to determine patient's prescription needs.
Adjusted eyewear for proper fit and comfort level.
Demonstrated how to insert, remove, and care for contact lenses.
Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
Ordered stock from suppliers based on customer orders.
Maintained accurate records of all transactions in computer system.
Repaired broken frames using specialty tools and equipment.
Organized inventory according to product type and manufacturer specifications.
Processed payments for products purchased by customers.
Conducted follow-up calls to ensure customer satisfaction with purchase.
Sales Representative
T-Mobile
Amory
12.2022 - 02.2023
Developed and maintained relationships with existing clients to ensure customer satisfaction.
Analyzed customer feedback to improve products and services.
Identified opportunities for cross-selling additional products and services.
Sales Representative
AT&T
Amory
02.2020 - 12.2022
Assessed customer needs to recommend appropriate products or services.
Analyzed customer feedback to improve products and services.
Developed and maintained relationships with existing clients to ensure customer satisfaction.
Customer Service Representative
Harbor Financial of Amory
Amory
10.2019 - 03.2020
Provided excellent customer service to resolve customer complaints in a timely manner.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Developed strong relationships with customers by providing personalized assistance and support.
Cashier
Walmart Supercenter
Fulton
08.2017 - 05.2019
Greeted customers and answered any questions they had about the store's products and services.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Provided excellent customer service while promoting loyalty programs to increase sales potential.