Kymya Sealey
Columbus
Summary
Dynamic Assistant Manager with a track record of driving sales growth and training high-performing teams. Skilled in decision-making and financial oversight, committed to delivering exceptional customer experiences and fostering team collaboration. As a customer service professional, I bring valuable experience in addressing and resolving customer issues effectively. Reliable and adaptable with excellent communication and problem-solving skills. Dedicated customer service professional with knowledge if service delivery and proven multitasking abilities. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adapt at exploring different solutions ro address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Sprint Mart
Columbus, MS
08.2020 - 03.2026
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Trained new team members on company policies, procedures, and best practices.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Technical Support Representative
Teleperformance
01.2023 - 08.2023
- Resolved technical issues through effective troubleshooting and customer communication.
- Assisted customers in navigating software applications, enhancing user experience.
- Documented support interactions accurately for knowledge base improvement.
- Collaborated with cross-functional teams to escalate complex technical problems.
- Conducted follow-up calls to ensure customer satisfactions post-resolution.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step by step resolutions with patience and professionalism.
Customer Service Representative
P&C Insurance
Texas City, TX
08.2019 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Noxubee County High School
Macon05-2019
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Data Entry
- Technical Support
Timeline
Technical Support Representative
Teleperformance
01.2023 - 08.2023
Assistant Manager
Sprint Mart
08.2020 - 03.2026
Customer Service Representative
P&C Insurance
08.2019 - 07.2020
High School Diploma -
Noxubee County High School