LaBrielle Worley
Monticello
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Relationship Banker
Regions Bank
08.2024 - Current
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Cultivated strong customer relationships by providing tailored advice and services.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Analyzed customers' financial information to deliver personalized account guidance.
- Responded to customer inquiries regarding new accounts and account services.
- Monitored accuracy of customer information in system.
- Presented new and additional products and services to existing customers.
- Verified customer identity and reviewed documentation for accuracy.
911 Telecommunicator
Lawrence County Sheriff's Ofc
12.2022 - 08.2024
- Receives emergency calls.
- Asks caller to describe the nature of the emergency and asks follow up questions as necessary.
- Takes down location and personal information of the caller.
- Dispatches available emergency units to the proper location.
- Keeps callers on the line when necessary.
- Advises callers on proper course of actions, calms down, and documents their condition until emergency units arrive.
- Maintains logs of all calls and dispatched units.
- Enters call information and records into database.
- Prioritizes simultaneous emergency scenarios.
- Stays up to date on location and activity of emergency units in the area.
- Monitors activity of emergency vehicles and on-duty personnel during shift.
- Receives non-emergency calls.
- Advises callers on how to handle non-emergency situation, and transfers callers to proper department.
- Submits call logs and caller information to law enforcement and legal officials when necessary.
ER Admissions Clerk
Lawrence County Hospital
12.2019 - 10.2022
- Answered phones, greeted visitors, and answered basic visitor questions.
- Operated office machinery, including photocopiers, scanners, and telephone systems.
- Handled administrative functions, including filing, typing, copying, and faxing.
- Input patient data across multiple systems including, personal, medical, and insurance information.
Resident Assistant
AutumnCove Assisted Living
06.2019 - 10.2019
- Planned and implemented activities to help residents get acquainted with one another.
- Maintained facility cleanliness and offered individualized assistance to promote personal wellbeing.
- Inspected rooms to verify quality and readiness.
- Responded to emergency situations with first aid, bringing in qualified first responders for advanced issues.
- Regularly patrol the residential and communal areas to verify the safety and security of residents.
Cook/Cashier
Jayess General Store
01.2017 - 05.2019
- Followed established recipes to prepare and cook menu items.
- Received orders at counter or from kiosks and conducted transactions with customers.
- Provided positive customer service while checking out customers and helping them locate any items needed.
Education
High School Diploma -
Lawrence County Highschool
Monticello, MS05-2018
Skills
- Recordkeeping requirements
- Policy development and implementation
- Relationship building and management
- Cash handling
- Project management
- Persuasive communication style
- Customer Service-oriented
- Community relations
- Creative thinking
- Resourcefulness
- Verbal communication
- Report preparation
- Document management
- Call handling
- Clerical support
- Strong problem solver
- Time management
- Technical support
- Positive attitude
Timeline
Relationship Banker
Regions Bank
08.2024 - Current
911 Telecommunicator
Lawrence County Sheriff's Ofc
12.2022 - 08.2024
ER Admissions Clerk
Lawrence County Hospital
12.2019 - 10.2022
Resident Assistant
AutumnCove Assisted Living
06.2019 - 10.2019
Cook/Cashier
Jayess General Store
01.2017 - 05.2019
High School Diploma -
Lawrence County Highschool
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