Summary
Overview
Work History
Education
Skills
Timeline
CORE QUALIFICATIONS
Generic

Lacharles Gathings

Olive Branch,MS

Summary

I am very interested in open positions that are posted. I feel that I am the most qualified person for the positions, due to my work experience and supervisor skills. Over the last 7 years of dispatching, I have proven the ability to work efficiently in busy job environments, by utilizing high energy, time management skills and task prioritization.

Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.

Overview

18
18
years of professional experience

Work History

Dispatcher

Waste Connections Inc.
03.2021 - Current
  • Managed daily dispatch operations to optimize route efficiency and minimize delays.
  • Coordinated communication between drivers and customers to ensure timely service delivery.
  • Utilized GPS tracking systems for real-time monitoring of vehicles and resource allocation.
  • Trained new dispatchers on operational procedures and software systems to enhance performance.
  • Oversaw scheduling of service routes, ensuring compliance with safety regulations and company policies.
  • Implemented process improvements that streamlined workflow and reduced operational costs.
  • Conducted regular reviews of performance metrics to identify areas for operational enhancement.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Promoted culture of continuous improvement, leading to adoption of advanced dispatch technologies.
  • Provided customers with information on products and services.
  • Utilized customer feedback to improve customer service.
  • Tracked and monitored vehicle performance and maintenance.
  • Monitored and tracked dispatch communication systems.
  • Communicated with customers to provide delivery updates and resolution.
  • Scheduled deliveries and pickups according to customer needs.

Distpatcher

Waste Pro
10.2019 - 02.2021
  • Collaborated with team members to enhance service delivery and customer satisfaction rates.
  • Implemented workflow improvements that reduced response times for customer queries.
  • Analyzed customer feedback to identify trends and recommend service enhancements.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Reported route delays or interruptions to supervisors and dispatchers.
  • Notified supervisor of incidents injuries or property damage, awaiting direction, and avoiding taking action or making statements without company authorization.
  • Directed dispatching, routing, and tracking of 40+ fleet vehicles.

Material Handler/ Quality Tech 1/ International Customer Service Rep/ System Coordinator (Team Lead)

DHL
10.2016 - 02.2019
  • Packed containers and re-packed damaged containers. Assembled product containers and crates. Used propane forklift to load trailer at warehouse. Evaluated and reconfigured systems to support customer service and operational goals. Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate. Banded, wrapped, packaged and cleaned equipment. Worked at a rapid pace to meet tight deadlines. Entered data into [Software Program] to load and manipulate data and to produce reports. Operated [Software Program] shipping system efficiently and accurately. Unloaded, picked, staged and loaded products for shipping. A quality tech made sure parts was received in properly and shipped out correct. Handled the needs of orders getting shipped out internationally. As the team lead system coordinator I ensure my staff is well equipped to make sure orders are completed.
  • Trained new employees on best practices for material handling, fostering skilled and knowledgeable team.
  • [Number] new employees each quarter. Entered data into [Software Program] to load and manipulate data and to produce reports. Worked at a rapid pace to meet tight deadlines.

Onsite Assistant

Prestigious Placement
11.2016 - 12.2016
  • Supervised material flow, storage and global order fulfillment. Maintained accurate stock records and schedules. Processed customs duties and fees quickly to release international shipments. Oversaw hiring and training of new employees each quarter. Entered data into [Software Program] to load and manipulate data and to produce reports. Worked at a rapid pace to meet tight deadlines.

Replenishment Supervisor

PFSWEB *INC
10.2007 - 10.2016
  • Replenishment Team Lead Pick/Put away Driver February of 2011 became team lead over replenishment August of 2015- to present became Supervisor over replenishment Microsoft Word & Excel Knowledge of company database Knowledge of JDE/WMS Meeting Productivity Standards/Work to increase productivity Look for ways to improve quality/Monitors own work to ensure quality Prioritizes & plans work activities independently Responds promptly to the picking operations Maintaining budget and cost Plans for and uses resources effectively Pick product from specific location Pack product to be placed on assembly line Works diligently to meet time restraints.
  • Replenish product that has been picked.

Education

High School Diploma -

Olive Branch High
Olive Branch, Mississippi
05.2006

Skills

  • Budget, database, driving, Forklift, JDE, Team Lead, Excel, Office, Word, Microsoft Word, Works, Monitors, Pick, quality, safety, Supervisor, Inventory, MEDISOFT, computerized charting, educator People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills, SAP
  • Data entry
  • Active listening
  • Customer service
  • Time management
  • Dispatching procedures
  • Problem-solving
  • Route planning
  • Schedule coordination
  • Routing orders
  • Delegating work
  • Quality control
  • Team work scheduling
  • Relationship building
  • Creative thinking
  • Task prioritization

Timeline

Dispatcher

Waste Connections Inc.
03.2021 - Current

Distpatcher

Waste Pro
10.2019 - 02.2021

Onsite Assistant

Prestigious Placement
11.2016 - 12.2016

Material Handler/ Quality Tech 1/ International Customer Service Rep/ System Coordinator (Team Lead)

DHL
10.2016 - 02.2019

Replenishment Supervisor

PFSWEB *INC
10.2007 - 10.2016

High School Diploma -

Olive Branch High

CORE QUALIFICATIONS

  • Microsoft Word Office Excel and Word
  • R.F. Trained

Similar Profiles

CREATE PROFILE
Lacharles Gathings