Lacreasia Givand
Southaven
Summary
Proficient in compliance, reporting and process improvements. Highly organized and proactive with top communication and planning strengths.
Overview
17
17
years of professional experience
Work History
Sr. Operations Analyst
DHL Supply Chain
05.2017 - Current
- Manages systems integrity for assigned area of responsibility (multi-site, account, networks, etc.). Configures setup for assigned site(s). Serves as primary technical support for site database operations, such as Warehouse Management Systems (WMS), Labor Management Systems (LMS). Ensures operational systems integrity, including setup and control processes.
- Partners with Operations staff to review operating procedures and maximize system efficiencies, using system data to create operational plans. Provides regular communication regarding operational issues, process flows, customer requirements, account specific issues, etc.
- Ensures issues are identified, addressed, and resolved in a timely manner.
- Designs, develops, and implements spreadsheets, databases, and other tools to provide ongoing analysis of operational activities (e.g., storage capacities, inventory, transportation solutions, etc.).
- Develops standard operating procedures related to systems usage and associated training. Trains site staff on the use of systems and tools to ensure compliance with standard operating procedures and improve productivity. Supports start-ups and ongoing activities. Conducts ongoing audits.
Operations Analyst
DHL Supply Chain
08.2015 - 05.2017
- Provided regular communication to site Operations and internal departments regarding operational issues, process flows, customer requirements, account specific issues, etc. Includes analysis, insight, and recommendations.
- Used spreadsheets, databases, and other tools to provide ongoing analysis of operational activities (such as freight flow, storage capacities, transportation solutions, etc.). Assists site operations in identifying areas for improving service levels, reducing transportation costs, and providing other operational enhancements.
- Coordinated with Information Technology groups to ensure technical issues and problems are being identified, addressed, and resolved in a timely manner.
- Coordinate with ILD group on issues related to modeling customer solutions, including providing “subject matter” expertise for customer pursuits.
- Supported training of site operations personnel during account start-ups and on an ongoing basis as needed.
- Develop standardized and ad-hoc site and/or customer reporting.
- Investigated and recommend new technologies and information systems.
Systems Coordinator
DHL Supply Chain
06.2013 - 08.2015
- Trouble shoot and proactively resolve system and user encountered issues
- Interface with customer host representatives to identify and report system failures
- Diagnose complex end user device issues, recommend and document processes for resolutions
- Identify potential improvements to reduce issues and enhance supportability
- Participate in the transition of new applications, modifications and enhancements
- Trains site staff on the use of systems and tools to ensure compliance with standard operating procedures
Tasker
DHL Supply Chain
10.2007 - 03.2013
- Coordinated daily internal and outbound workflow volume of 20k+cases
- Managed a Direct Labor Workforce of 20+ team members
- Timely organization of order completion to meet scheduled load and departure times
- Assisted with pick audits to ensure the customer’s orders are accurate upon completion
- Responsible for maintaining daily reports for daily operations
- Operated LMS(Labor Management System)
- Daily allocation of work orders
- Managed OS&D(over, short, and damages) for receiving product
- Ability to meet daily goals with frequent interruptions
- Work with customer service by telephone or email to provide information about cancelling or obtaining details of specific work orders
Education
High School Diploma - undefined
George Washington Carver High School
Memphis, TN2005
Associate of Science - Medical Billing And Coding
High Tech Institute
Memphis, TN2007
Associate of Arts - Management Information Systems
Northwest Community College
Southaven, MSSkills
- Team leadership
- Ad-hoc Test Script developer
- SQL
- View Module developer
- Report generation
- Employee training
- Process flows
- Presentation development
Timeline
Sr. Operations Analyst
DHL Supply Chain
05.2017 - Current
Operations Analyst
DHL Supply Chain
08.2015 - 05.2017
Systems Coordinator
DHL Supply Chain
06.2013 - 08.2015
Tasker
DHL Supply Chain
10.2007 - 03.2013
High School Diploma - undefined
George Washington Carver High School
Associate of Science - Medical Billing And Coding
High Tech Institute
Associate of Arts - Management Information Systems
Northwest Community College
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