Ladeana Bass
Jimmy Walker OD
Prentiss
28
Years of experience
Dynamic Optical Technician with a proven track record at Jimmy Walker OD, excelling in optical measurements and customer service. Enhanced patient satisfaction through effective lens fitting and streamlined workflows, reducing wait times significantly. Skilled in optical dispensing, I foster strong relationships with clients while ensuring compliance with insurance standards.
Work History
Insurance Specialist
28 Years- Managed communication between patients, insurers, and medical staff to enhance service delivery.
- Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
- Communicated effectively with members of operations, finance, and clinical departments.
- Acted as subject matter expert, answering internal, and external questions and inquiries.
Patient Service Representative
28 Years- Assisted patients with appointment scheduling and insurance verification processes.
- Managed patient inquiries and provided accurate information regarding services offered.
- Coordinated with healthcare providers to ensure seamless patient care experience.
- Utilized electronic health record systems to maintain accurate patient information.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
Optical Technician
28 Years- Assisted in lens fitting and adjustments to ensure optimal patient comfort.
- Operated optical alignment tools to verify accuracy of eyewear prescriptions.
- Provided routine maintenance on optical equipment to enhance functionality.
- Collaborated with team members to streamline patient workflow during busy periods.
- Educated patients on proper eyewear care and usage for improved satisfaction.
- Maintained accurate records of patient interactions and prescriptions for follow-up care.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Reduced wait times by effectively scheduling appointments and managing patient flow within the office.
- Ensured accuracy in billing practices by meticulously verifying insurance information for each patient encounter.
Receptionist
28 Years- Greeted and assisted patients, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate staff.
- Scheduled appointments using electronic health record (EHR) software.
- Maintained organized patient files, ensuring compliance with privacy regulations.
- Coordinated billing inquiries and processed payments efficiently.
- Implemented office supply inventory system, reducing waste and improving efficiency.
- Enhanced patient experience by addressing concerns promptly and professionally.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
High School Diploma
Skills
Customer service
Optical sales
Optical measurements
Optical dispensing
Timeline
Insurance Specialist
Jimmy Walker OD
1998.07 - 2026.07Read More
Patient Service Representative
Jimmy Walker OD
1998.07 - 2026.07Read More
Optical Technician
Jimmy Walker OD
1998.07 - 2026.07Read More
Receptionist
Jimmy Walker OD
1998.07 - 2026.07Read More
Bassfield High School
High School Diploma
Read More